Review the membership legal terms and conditions
(Updated 10th March 2022)
Thank you for booking with Tribecar.
Tribecar Pte. Ltd. is a company incorporated in Singapore with the company registration number 201605563H and its registered address at 51 Ubi Avenue 1 #03-30 Paya Ubi Industrial Park Singapore 408933 ("Tribecar", "we", or "us"). Tribecar is the owner and operator of https://www.tribecar.com and any of its subdomains or subpages (the "Website"), and all services provided by Tribecar via the Website (the "Services"). The Services provided by Tribecar include but are not limited to (i) the provision of an online platform for car rental operators and hirers to facilitate the rental of cars by the hirers for both leisure and commercial usage. For the avoidance of doubt, the Vehicles that are rented out to the Hirers may or may not be owned by Tribecar, and may be the property of the relevant car rental operators ("Tribecar Partners") who have authorised Tribecar to utilise such Vehicles for the provision of the Services
This page stipulates the terms and conditions (this "Agreement") between Tribecar and you as a member of our Website and/or user of our Services ("Hirer" and/or "you"). Please read this Agreement carefully before using the Services and Website as, by accessing and registering as a member on our Website, and/or using the Services provided by Tribecar, you acknowledge that you have read, understood, and unconditionally agree to be bound, without any limitation or qualification, by the terms and conditions contained in this Agreement. For avoidance of doubt, you are bound by this Agreement and the other requirements of Tribecar once you register to be a member of our Website and this applies even if your account has yet to be approved and marked active by Tribecar.
We may need to make changes to this Agreement from time to time. We may unilaterally change the terms of this Agreement and we shall send you a notification of the same. You acknowledge that it is your responsibility to check the notification and/or the updated Agreement upon such notifications or during creation of new bookings or commencement of your Rental Period. You further agree that your continued use of the Website and Services following the changes to this Agreement indicates your acceptance of any such changes to this Agreement. In case of dispute, Tribecar reserves the right of final decision on the interpretation of the terms and conditions in this Agreement.
It is hereby agreed between Tribecar and the Hirer as follows:
- The Hirer and the Authorised Driver(s) (as defined in Clause 1(e)) MUST be between 18 – 65 years old and shall be either:-
- an individual holding an employment pass with at least 6 months of validity, holding on to a valid International Driving License (printed in romanised characters) with a valid credit card, OR
- a Singaporean holding a valid Singapore Driving Licence for it's classification of vehicles (class 2B/2A/2/3A/3) with a valid debit or credit card.
The Hirer will be required to have at least 2 years of driving experience. In the event that the Hirer has less than 2 years of driving experience, the Hirer shall be subject to additional membership approval requirements and/or additional terms and conditions relating to the use of the Services.
Under the applicable traffic laws in Singapore, if the Hirer is non-Singaporean, he may only use his International Driving Licence for up to 1 year (from the time of his arrival) in Singapore, after which he must obtain a Singapore Driving Licence. For insurance purposes, if a Hirer has both an International Driving Licence and a Singapore Driving Licence, we will only count the years of driving experience from the date of issue of the Singapore Driving Licence.
- If the Hirer is younger than 23 years old AND/OR has less than 2 years driving experience (as indicated on their Singapore driving licence), he shall also be classified as a "New Driver(s)" and be subject to the additional membership approval requirements and/or such additional terms and conditions as may be set out by Tribecar in this Agreement.
- In the event where the Hirer possesses more than 1 class of driving licence, the Hirer will be classified as a New Driver if one of the driving licences had been obtained for less than 2 years. If the Hirer wishes to forgo the New Driver status for the above scenario, the Hirer should sign-up manually to only register the driving licence obtained for more than 2 years instead of signing up using SingPass to avoid being classified as a New Driver.
- The Hirer is to provide a coloured scanned copy of his/her original identity card, driving license and proof of residence upon registration. The hirer may also be requested to complete a video conference with the employees of Tribecar to verify the details of the hirer. The Hirer also may be requested to provide a Selfie of themselves together with their identification document. A screenshot will be saved to keep a record of such video conference and/or Selfie. The Hirer may also be requested to submit a Selfie in front of the vehicle before the booking to prove the driver is the Hirer.
- The Hirer and/or the Authorised Driver(s) must not be an individual who is or has been a declared (or undeclared or discharged or undischarged) bankrupt and/or an individual who is being charged for bankruptcy. If the Hirer and/or the Authorised Driver(s) attempts to (i) register for a membership with Tribecar, (ii) tries to maintain a suspended/active membership with Tribecar, and/or (iii) continues to use the Services provided by Tribecar, he or she will be reported to relevant authorities for attempting or actively maintaining a contractual relationship without prior approval by the relevant authorities. Additionally, if an individual who has a membership with Tribecar is subsequently found to be a declared (or undeclared or discharged or undischarged) bankrupt, Tribecar shall be entitled to unilaterally, without notification, terminate the relationship and/or any agreement with the aforesaid Hirer, including the right to forfeit any amount due to the Hirer which is held by Tribecar. For avoidance of doubt, Tribecar does not permit or accept any Hirer that is or has been a declared/undeclared/discharged/undischarged bankrupt. Furthermore, if the Hirer/Authorised Driver/individual operates Tribecar's vehicles (the "Vehicles" and each, a "Vehicle") (with or without Tribecar's permission), he/she shall not be entitled to any insurance coverage whatsoever.
- The Hirer may add up to 2 additional named drivers ("Authorised Drivers") for his booking if he checks on "Additional Driver (s)" under the optional add-ons before completion of the booking and agrees to pay an additional surcharge as listed. The addition of such Authorised Drivers as a named driver of the Vehicle shall be subject to Tribecar’s sole and absolute discretion.
The Hirer agrees not to:
- make or permit to be made any repairs or adjustments to be made to the Vehicle without prior immediate notification to Tribecar of the extent of the damages to the Vehicle and approval by Tribecar for ratification;
- remove or deface any identification marks or plates affixed to the Vehicle;
- fit any accessories to or to modify the Vehicle in any way without the consent of Tribecar; and
- use or permit the Vehicle to be used or operated in a manner contrary to the applicable laws in Singapore.
If the Hirer is a New Driver, the Hirer hereby acknowledges and agrees that he/she will be subject to the following additional terms and conditions:-
- For the period which the Hirer remains a New Driver, the Hirer shall only be permitted to make bookings and/or drive Vehicles as permitted and listed/made available for use by New Drivers. For the avoidance of doubt, in relation to the use of the Services while the hirer remains a New Driver, the Hirer shall not be permitted to make bookings and/or drive any other classes of Vehicles which are not expressly permitted by Tribecar
- The Hirer is wholly responsible for the security of his membership and account with Tribecar. The Hirer must use a strong password for his login account and guard the use of his account against unauthorised usage. As it is possible to gain access to Hirer's Tribecar membership or account through the Hirer's email or computing device such as smartphone, the Hirer must also exercise necessary care to protect these access points against unauthorised access and usage as well. If Tribecar suffers a loss due to the Hirer's action or inaction to guard the use of his account by unauthorized users for any and all reasons, the Hirer shall be wholly responsible for the losses suffered by Tribecar. If the Hirer suspects his account is compromised, he must inform Tribecar immediately but such notice do not absolve Hirer's responsible to any and all losses of Tribecar.
- The Hirer and the Authorised Driver(s) (as defined in Clause 1(e)) MUST be between 18 – 65 years old and shall be either:-
USE OF VEHICLE
- The Hirer may use the Vehicle for business, social, domestic and leisure purposes. However, the Hirer agrees that the Vehicle shall not be used, and the Hirer shall not permit the Vehicle to be used for the following purposes:
- for any purposes for which the Vehicle is not expressly designed for, as shall be determined at Tribecar's sole and absolute discretion (e.g. as a crash test car);
- for any driving tuition, sub-leasing, towing, racing, pace-making;
- for competing in any form of motor sport; or
- for any illegal purposes whatsoever. For instance, transportation of of illegal goods and cargo such as cigarettes, undeclared goods, human trafficking are not permitted by Tribecar.
- Whilst a Vehicle is in the Hirer's possession, the Hirer acknowledges and agrees that he/she will be held fully responsible for any, but not limited to, vehicular accident, damages, lose, fire or theft caused to that Vehicle.
- The Hirer shall be responsible for the fuel, Electronic Road Pricing (ERP) and parking charges and Traffic fines arising from the use of the Vehicle provided by Tribecar during the Rental Period (defined in Clause 2(n)).
- The Hirer acknowledges and agrees that the Vehicles are strictly for use in SINGAPORE AND WEST MALAYSIA (i.e. Peninsular Malaysia). For the avoidance of doubt, reference to West Malaysia for the purposes of this Clause 2, shall refer to the following states in Malaysia [Kuala Lumpur, Johor Bahru, Malacca, Negeri Sembilan, Putrajaya, Selangor]. The Hirer acknowledges and agrees that any unauthorised use of the Vehicles in other countries and/or other authorised parts of Malaysia will result in the suspension of membership.
- The Hirer acknowledges and agrees that smoking (or vaping or electronic cigarette) in the Vehicles and/or bring pets onboard shall NOT be allowed in the Vehicles. The Hirer hereby acknowledges and agrees to bear all the costs and expenses that will be incurred for engaging professional services for the removal of any resultant stain in the Vehicle which is attributable to any of restricted acts of the Hirer as set out in this Clause 2(e).
- If the Hirer causes any inconvenience to other hirers and/or Tribecar, and/or damage to Tribecar's cars or other vehicles or properties, and/or fines/charges/penalties/fees which are attributable to the Hirer's action, the Hirer shall be liable and shall indemnify and/or reimburse Tribecar for any and all claims (including third party claims), actions, proceedings, demands, liabilities, losses, damages, costs (including legal costs on an indemnity basis) and expenses of whatever nature, arising directly out of or in connection the acts or omissions of the Hirer.
- Without the prior written consent of Tribecar, the Hirer shall not make or permit to be made any mechanical or other modifications, any alterations, additions, or repairs to the Vehicle, or fit any towing equipment or other accessories or non-standard tyres. In the event of any such modification, alteration, addition or repair (whether with or without the consent of Tribecar), any additional or modified part of the Vehicle shall be deemed to become part of the Vehicle and shall belong to Tribecar, without prejudice to any rights or remedies accruing to Tribecar under this Agreement.
The Hirer shall not:
- Remove or interfere with any identification marks or plates affixed to the Vehicle;
- deface the paintwork or bodywork of the Vehicle or add or erect any painting, sign-writing, lettering or advertising to or on the Vehicle, or attempt to do so or permit the same to be done;
- use or permit the Vehicle to be used or operated in a manner contrary to any law or regulation of Singapore; or
- sell, assign, mortgage, let on hire or otherwise dispose of or part with possession or control of the Vehicle or assign its rights under this Agreement or attempt to do so. In the event that the Hirer loses possession or control of the Vehicle, the Hirer shall take all necessary steps at the Hirer's own expense to recover possession and control of the Vehicle for such reasonable duration as Tribecar may at its sole and absolute discretion determine
- The Hirer shall return the Vehicle to Tribecar together with all tyres, tools, accessories and equipment, in as good order and condition (reasonable wear and tear excepted) as the state of the Vehicle was upon collection by the Hirer from Tribecar.
- The Hirer shall ensure that the Vehicle shall not at any time during the Rental Period be driven by any person other than by the Hirer or an Authorised Driver and shall procure that the Authorised Driver complies with the terms and conditions of this Agreement as if an original party hereto. The Hirer hereby acknowledges and agrees that it shall be solely responsible to Tribecar for any non-compliance by the Authorised Driver with the terms and conditions of this Agreement and that the Hirer shall indemnify Tribecar for any and all claims (including third party claims), actions, proceedings, demands, liabilities, losses, damages, costs (including legal costs on an indemnity basis) and expenses of whatever nature, arising directly out of or in connection the acts or omissions of the Authorised Driver.
- The Hirer shall bear all costs of repair and rectification for any damage to the Vehicle resulting from negligence or improper use of the Vehicle by the Hirer or Authorised Driver.
- In the event of any breach of this Agreement by the Hirer or Authorised Driver, the Hirer shall pay Tribecar on demand all losses and damages suffered by Tribecar (including all legal costs and expenses incurred for and on behalf of Tribecar for the enforcement of any provision in this Agreement, on a full indemnity basis) in connection with such breach, including any loss or damage arising from the loss of use or loss of or damage to the Vehicle for any reason whatsoever.
- The Hirer shall indemnify Tribecar in full against any and all claims, actions, proceedings, damages, losses, liabilities (including any loss of revenue, loss of profits or indirect damages), costs and expenses (including legal fees and expenses on a full indemnity basis) that may be brought against, suffered or incurred by Tribecar in connection with any use of the Vehicle, which are not otherwise covered by the insurance policy(ies) taken out by Tribecar.
- The Hirer is only authorised to use the Vehicle during the period of his/her (fully paid for) reservation (in accordance with Clause 3) ("Rental Period"). This use may be reasonably extended by a booking extension made via the Website. If the Hirer continues to use/operate the vehicle beyond the end of his/her reservation, he/she shall be charged late fees (in accordance with the Penalty Charges pursuant to Clause 11). However, should the use/operation of the vehicle extend beyond the end of the reservation by 2 hours or more, the use/operation of the vehicle by the Hirer shall no longer be authorised or permitted by Tribecar. In which case, insurance coverage and any potential insurance claims due to accidents during this unauthorised/unpermitted use will be denied. Furthermore, Tribecar may at its sole and absolute discretion report such unauthorised/unpermitted use/operation of the vehicle to the police as a theft of Tribecar's Vehicle.
- The Hirer use of the "End Trip" function shall mark the end of his/her reservation. The specific timing of the "End Trip" function may be set before or after the actual end of the Hirer's reservation. Once the "End Trip" function is used, the Hirer shall no longer be authorised/permitted to use/operate the Vehicle (unless separate permission if sought by the Hirer and given by Tribecar).
- Due to recent availability of the option for multi-day rental in Tribecar's system, Tribecar may be required to perform scheduled car washes differently, at its convenience. Accordingly, if the Hirer's rented Vehicle is found to be parked at the designated parking lot ("Pick Up Location") during a Hirer's Rental Period, the Hirer hereby acknowledges and agrees that he/she shall be deemed to have pre-authorised Tribecar to clean the exterior the Vehicle and, if time permits, clean the interior of the relevant Vehicle
- The Vehicle and its equipment within or part of it (e.g. In-Car Camera, Tribecar Onboard Computer, USB Charger, etc) may be protected with anti-tampering device and systems (e.g. anti-tampering stickers). If damaged by the direct/indirect action of the Hirer, the Hirer may be liable for penalties, damages and fines as may be reasonably determined by Tribecar at its discretion. At the discretion of Tribecar, legal action may be sought against the Hirer in protecting the physical properties and intellectual properties of Tribecar. Furthermore, if the tampering leads to removal of critical information, e.g. removal of storage/memory for in-car memory, the Hirer's account will be suspended (possibly termination as well, as determined solely by Tribecar), all future booking removed without refund, and all insurance coverage (for past, present or future bookings) provided by Tribecar to the Hirer will be immediately revoked.
- Tribecar takes a very strong stance against Hirers that sublets Tribecar's Vehicles. Subletting is explicitly not permitted and insurance coverage is not provided for all unauthorised drivers and users. Under the Traffic Law, both the Hirer and the unauthorised driver will be subjected to fines and penalties. Commercially, the Hirer agrees that subletting for profit, convenience or gains is not permitted by Tribecar. In the event that the Hirer perform subletting or resale, Tribecar has the right to recover all losses (such as damages and accidents cost) and all gains (such as profit from subletting and loss of membership fees) from the Hirer and doing so at his costs (such as legal fees and administrative costs).
- Tribecar shall not be held liable for any items lost or misplaced by the Hirer. All items left behind - such as Lost and Found items - by the Hirer will be disposed / donated / auctioned off after 30 calendar days with no compensation or reimbursement to the Hirer.
DUTIES OF THE HIRER DURING RENTAL PERIOD
The Hirer shall take proper care of his/her rented Vehicle and drive the Vehicle in observation of all traffic laws and regulations and in the event of any breach thereof, the Hirer shall pay all fines and penalties which may be incurred, and answer all traffic summonses, including all notices and inquiries in connection therewith. In particular, the Hirer shall ensure that during the relevant Rental Period, the Vehicle:
(a) shall not be overloaded;
(b) has sufficient fuel, water and tire pressure at all times; and
(c) is properly parked and locked when not in use, and at the end of the Rental Period.
The Hirer shall further be responsible for fuel, and all Electronic Road Pricing charges, parking charges, and toll fees arising from the use of the Vehicle and pay off all traffic summonses, including all notices and inquiries in connection therewith via the AXS after 5 working days from the relevant Rental by the Hirer. If any traffic summons, including all notices and inquiries are sent to Tribecar, Tribecar will charge an administrative charge of S$10.00 (exclude GST) deductible via the Hirer's e-wallet with Tribecar. For the purposes of this Agreement, "e-wallet" shall refer to the Hirer's digital wallet with Tribecar used for transactions made on the Website.
When hiring the Standard Value (Fuel Included) vehicle, the Hirer shall ensure sufficient fuel (more than ¼ tank) upon return or at the end of the trip.
The Hirer shall be required to comply with all the instructions provided by Tribecar (whether on an ad hoc basis or otherwise), including instructions provided by the employees or appointed personnel of Tribecar. Such instructions shall include without limitation to instructions from Tribecar to request that the Hirer ceases any actions that may endanger or damage the Vehicles or such other assets or property within the purview of Tribecar. In the event where the Hirer fails to comply with any instruction provided by Tribecar, Tribecar shall be entitled to fine the Hirer a minimum penalty of S$100 (excluding GST) for administration or such additional amount as Tribecar may reasonably stipulate depending on the quantum of the damages, costs and expenses incurred by Tribecar as a result of the Hirer’s non-compliance with Tribecar’s instructions. In the event of such non-compliance by the Hirer, Tribecar may also stipulate that the use of the Vehicle (including valid bookings) will be forfeited and withdrawn with no reimbursement to the Hirer.
In order to combat insurance fraud and unauthorised usage of Tribecar Vehicles, the Hirer may be requested to perform on demand Hirer verification by Tribecar. This may involve the Hirer taking a Selfie in front of the Vehicle before, during and/or after the booking. If the Hirer fails to do as instructed, the Hirer's account may be suspended for investigation and the Hirer is considered to have failed to comply with Tribecar instructions.
VEHICLE RESERVATION / DEPOSIT / PAYMENT
The Hirer hereby acknowledges and agrees that:
- Any reservation of a Vehicle by the Hirer shall be made in advance of the Hirer's intended Rental Period ("Rental").
- The Hirer shall only be entitled to reserve one (1) Vehicle within the same date and time period. The priority for the use of a Vehicle shall be on a first reserved, first served basis.
The Hirer shall upon registration of an account with Tribecar pay to Tribecar the following amounts as security:-.
- a deposit of S$100.00 (payment to be by way of credit/debit card) for Singapore Citizen;
- a deposit of S$1000.00 (S$100.00 payment by way of credit/debit card and $900.00 by local bank transfer only) for a Hirer who is not a Singapore citizen (i.e. an individual holding an employment pass with at least 6 months of validity); and
- for approved New Drivers, an additional deposit of S$100.00 applies.
- In relation to a New Driver who has previously paid the additional deposit of S$100.00 to Tribecar, in the event that such Hirer is no longer considered to be a New Driver (as determined by Tribecar) at the point of his/her termination of this Agreement and/or his/her account with Tribecar, Tribecar shall convert such additional deposit into credits amounting to S$100.00 in the Hirer’s e-wallet. Similarly, if the Hirer has signed up as a New Driver under Singpass registration with more than 1 class of driving licence and decided to forgone one of his/her class, Tribecar shall convert such additional deposit into credits amounting to S$100.00 in the Hirer’s e-wallet. In the event that the Hirer is still a New Driver at the point of his/her termination of this Agreement and/or his/her account with Tribecar, he/she shall receive a full refund of the additional deposit of S$100.00, in cash.
- Tribecar is a GST Registered company. All rentals and services shall be subject to GST of 7% payable during checkout which shall be borne by the Hirer.
- The relevant amount of credits in the Hirer's e-wallet will be deducted upon confirmation of booking.
- All reimbursements, refunds, compensations, adjustments by Tribecar to the Hirer shall be paid out only to the Hirer's e-wallet and not as cash or cash equivalent.
- Tribecar reserves the right to cancel all future bookings if the Hirer's e-wallet will run into negative balance as a result of such future bookings.
- In the event where there are no future bookings to offset the negative balance, membership will be suspended until such date where the Hirer has topped up his/her e-wallet such that his/her e-wallet no longer has a negative balance.
- The Hirer shall only be able to top-up the credits in his/her e-wallet by way of credit credit/debit card.
- Hirer will be required to pay a Payment Gateway Fee for all top-ups made to the e-wallet. The top-up amount will be as follows. Please seek the advice from Tribecar in relation to the applicable Payment Gateway Fees for top-ups above S$200.
Top Up Amount Payment Gateway Fee How much you will get in e-wallet $20 $1 $19 $50 $1 $49 $100 $2 $98 $200 $3 $197
- For Standard Value (Fuel-Included) vehicles, the Hirer will be subjected to a mileage charge. The mileage charges are described in the rates page on the Tribecar service.
The following penalties (before GST) will be imposed if the hirer has committed the following:
Failure to refuel when fuel is less than ¼ tank (First Offense, for Standard Value (Fuel-Included) category) $35 Failure to refuel when fuel is less than ¼ tank (Second Offense onwards for Standard Value (Fuel-Included) category) $65 Lost or damaged fleet card (Reported during booking) $30 Lost or damaged fleet card (Did not report) $100 Misuse of fleet card (i.e. use of fleet card for refuel when no booking was made) $500
- Without prejudice to Tribecar's other rights, Tribecar shall be entitled to forfeit and/or retain any part of the Hirer's Deposit in the event that the Hirer breaches, fails or neglects to pay any sums or charges due to or owing to Tribecar. For instance, late fees, damages caused, accident excess, penalty fee, dormant account closure, and etc.
- The Deposit will be fully refunded, interest-free only when the Hirer has cancelled his/her account with Tribecar and such Hirer has fully discharged his/her obligations stated in the Agreement. Such refund shall be made within a period of up to 45 working days upon the Hirer’s fulfilment of the aforesaid conditions precedent in this Clause 4(l).
- The Hirer acknowledges and agrees that Deposit may not be used to set off any part of any relevant rental fee due and owing from the Hirer to Tribecar.
- The Hirer's account will be automatically closed after the account remains inactive for a period of 24 consecutive months. For the avoidance of doubt, the first dormancy check will be carried out in February 2019. A Hirer (or the Hirer's e-Wallet) is considered inactive if he/she has not made a booking for the last twenty-four (24) consecutive calendar months. To be able to make a booking, the Hirer shall ensure that his/her e-Wallet does not have a negative balance. After making a booking, the Hirer's account will be deemed to be active for another twenty-four (24) months.
- Tribecar do not guarantee the specific make or model of the vehicle that is reserved by the Hirer. The vehicle that is available on pickup may differ from the vehicle reserved by the hirer but will be similar in category, class, cost, sitting capacity or size. Tribecar shall make the sole determination in what constitutes a similar vehicle.
- Rental of cars by the hirers can be for both leisure and commercial usage. For Grab purposes, Hirers are advised to download and check the validity of the documents required (Log card (Vehicle Registration Details), Certificate of Insurance, PHV Decal) at least 1 day in advance and upload them to Grab's App for updating of the car plate. Bookings will not be refunded by Tribecar for any delay in uploading or approval from any ride-hailing companies.
- Some Vehicles on the Tribecar platform may not be available for use for ride-hailing purposes. These Vehicles do not have the Private Hire decal and do not have the appropriate Z10 insurance (only R10). Specifically, the Opel Corsa (Standard Sedan), Opel Crossland (Standard SUV), COE cars and all Vehicles under the Super Economy Category and Mercedez-Benz.
On or prior to the commencement of the Hirer's Rental Period, as the Hirer is in the process of collecting the relevant Vehicle:
- Upon the commencement of the Hirer's Rental Period, the Hirer shall be provided a checklist setting out the condition of the Vehicle ("Vehicle Checklist"). Such Vehicle Checklist may be found in the glove compartment of a Vehicle or a digital version of such Vehicle Checklist may be provided to the Hirer. The Hirer shall inspect the exterior and interior of the Vehicle against the Vehicle Checklist for any dent, scratches during collection.
- The Hirer shall report to Tribecar any apparent defects found in relation to the Vehicle which is not listed under the original condition of the Vehicle as set out in the Vehicle Checklist, before leaving the designated parking lot which the Vehicle had been parked at the start of the Rental Period. If no report is made by the Hirer, the Hirer acknowledges and agrees that the prevailing condition of the Vehicle will be deemed to be aligned with previous condition as it was handed over. To make a report to Tribecar, the Hirer shall to take such photos of the Vehicle as is necessary to reflect any defects and/or discrepancies in the prevailing condition of the Vehicle vis-a-vis the original condition of the Vehicle and send such photos as evidence of such defects or discrepancies to [email protected] before leaving the designated parking lot which the Vehicle had been parked at the start of the Rental Period.
- The Hirer shall be required to check if fuel light of the Vehicle lights up UPON IGNITION of the Vehicle's engine and the Hirer shall report any issues with the starting of the Vehicle with photographic evidence of fuel light within 15 minutes upon collection of the Vehicle.
- All Toyota Prius (Gen 4) must be filled up to FULL TANK (Petrol RON 95 or better) immediately prior to the conclusion of the Rental Period. If you return the car with less than Full Tank, you will be levied the relevant Fuel Top-up Charge per 1/8th of the tank or part thereof.
- The Hirer shall be required to check for the presence of the fuel card in Standard Value (Fuel Included) vehicles and the hirer shall report the issue to Tribecar if the fuel card is found to be missing. If the hirer is found to fail to report the missing fuel card, the hirer will be subjected to a $100.00 (excluding GST) fuel card replacement fee.
- The Hirer's Rental will start exactly at the start of the relevant Rental Period which the Hirer had booked and not based on the time which the Vehicle is unlocked by the Hirer.
- Any early collection of the Vehicle up to thirty (30) minutes prior to start time of the Hirer's Rental Period without any additional costs will be permitted, but will not be guaranteed and shall be subject to the availability of the relevant Vehicle, as shall be determined by Tribecar at its discretion.
- At start of the Rental Period or whilst the Hirer is in the midst of collecting the Vehicle, if the Hirer does not confirm that there is any damage to the Vehicle or issues with the Hirer's Rental via the Website (or via official support channels such as email), the Hirer acknowledges and agrees that Tribecar shall be entitled to presume that there is no damage to the Vehicle or issues with the Hirer's booking. This is particularly relevant to situations where the Hirer fails to complete the Start Trip process on the Website properly or otherwise.
- The Hirer’s Rental shall be considered to have been fulfilled/used in full upon the conclusion of the Hirer’s Rental Period. Therefore, even if the Hirer had not utilised the Vehicle during the relevant Rental Period, OR, if he/she had utilised the Vehicle for a fraction of the Rental Period, there shall be no refund or partial refund of the any portion of the fees paid by the Hirer for the relevant Rental.
- If the Hirer collects the car later than start of the Rental Period and due to breakdown of the Vehicle he is not able to use the Vehicle, he shall be entitled for the refund of the balance of the booking via the e-Wallet. This is of particular importance in cases where Hirers books the Vehicle for extended period of time and significant amount of time has lapsed before he/she attempts to collect the Vehicle.
- If the Hirer is unable to Start Trip for any reason (e.g. due to low Vehicle battery), the Hirer must call in to the emergency hotline for assistance and reporting. If the Hirer fails to call in and only emailed in of such occurrence, the Hirer may not be able to obtain a partial or a full refund of his booking due to the delay / non-call reporting. The Tribecar staff will endeavour to provide a replacement Vehicle for such issue.
At the end of the Hirer's Rental Period, as the Hirer is in the process of returning the relevant Vehicle:
- The Hirer shall be required to return the Vehicle in the same condition as it was provided to Hirer at the start of the Rental and the Hirer shall be responsible for any repair or refurbishment costs for any new defects found to be caused by Hirer. The aforementioned costs shall be added to the costs of the Hirer's Rental, subject to conditions.
- The Hirer shall be required to refuel the Vehicle using unleaded RON 95 / 98 or V Power. For Vehicles in the Standard or Premium categories, the Hirer is required to refuel such Vehicles using unleaded RON 95 and above (RON 98 or V Power). For Vehicles that uses Diesel, the Hirer shall be required to refuel such Vehicles using Diesel (Euro5 or better).
- In the event that the Hirer were to be found to have returned a Vehicle in a condition whereby the fuel light lights up upon the subsequent ignition of the Vehicle's engine, he/she hereby acknowledges that Tribecar shall be entitled to deduct S$50.00 from his/her e-wallet as penalty for his/her failure in refuelling the Vehicle. The Hirer may provide any form/type of document (for example: photos, videos, receipts, timestamps) as evidence to appeal for the charge/s.
- For Vehicles that is on the full tank return policy, if the Hirer returns the Vehicle with less than a full tank of fuel, Tribecar may at its sole and absolute discretion levy a "Fuel Top-up Charge", being (i) a sum of $35.00 in fuel fees per 1/8th of the tank or part thereof, or (ii) such amount of fuel fees per 1/8th of the tank or part thereof, as shall be determined based on the following formula:-
8 x Prevailing Fuel Rate (S$ 11) x2
For the purposes of this Agreement:-
"Maximum Fuel Tank Capacity" shall refer to the maximum capacity of the relevant Vehicle’s fuel tank.
"Prevailing Fuel Rate" shall refer to the prevailing per litre price of the petrol required for a certain Vehicle.
- For Standard Value (Fuel Included) vehicles, if the hirer returns the vehicle with less than ¼ tank of fuel, the hirer will be subjected to a $35.00 (before GST) "Fuel Top-up Charge".
- The Hirer shall be required to end the Rental on or prior to the end of the Rental Period which was booked by the Hirer and the Hirer shall be required to return the Vehicle to its designated parking lot before the end of the Hirer's Rental Period. The Rental shall only be deemed to have ended: (i) at the end of the Hirer’s Rental Period, or (ii) after the Hirer has clicked on "End Trip" button on the Website, whichever is later.
- The Hirer hereby acknowledges and agrees that late return penalties will be imposed by Tribecar if the Hirer does not end his/her Rental successfully prior to the end of his/her Rental Period. Accordingly, the Hirer should allocate approximately 10 - 15 minutes in advance to return the Vehicle to its designated parking lot and end the Rental before the conclusion of the Rental Period that he/she had booked.
- For each fifteen (15) minute block (or part thereof) which the Hirer has returned the Vehicle late, the Hirer acknowledges and agrees that he/she will incur a late return penalty of S$10.00 (or the relevant peak or festive rate for that hour, whichever is higher). The subsequent Hirer of the relevant Vehicle (if affected by the late return of the Vehicle) will be rewarded with S$5.00 (or 50% of the late fees paid by the previous hirer, whichever is higher) in credits as compensation. Compensation is limited to the first hour of late fees.
- Tribecar will not be responsible for loss of or damage to the Hirer's personal belongings and the contents therein (including any valuables, even if Tribecar has been advised on such contents) during the storage of such personal belongings in the Vehicle or while removing such personal belongings from the Vehicle and the Hirer hereby agrees to release Tribecar from any liability in respect thereof.
- The Hirer shall return the Vehicle to the Pick Up Location upon the termination of this Agreement (i.e. when the Hirer cancels his/her account with Tribecar). In the event where the Hirer fails to return the Vehicle to the Pick Up Location (i) when the Hirer cancels his/her account with Tribecar, or (ii) after a 2 hours period after the end of his/her Rental Period (for any reason whatsoever),Tribecar shall be entitled to repossess the Vehicle at the Hirer's expense at any time without giving him prior notice and the Hirer hereby irrevocably authorizes Tribecar or its representatives to enter into any premises where the Vehicle is kept to repossess the same without being liable to any action or proceeding at the suit of the Hirer or any person(s) claiming under or through him. The steps that Tribecar may take to repossess the Vehicle include, but are not limited to, entering the Vehicle with its spare key, towing the Vehicle, and/or relying on third party vehicle repossession services.
In the event that the Vehicle is repossessed by Tribecar under this Agreement:
- The Parties hereby agree that Tribecar will not be liable for the loss of any personal belongings of the Hirer in the course of repossession; and
- The Hirer will remain liable for any damage to the Vehicle at the point of repossession.
- At the end of the booking or during the return of the car, if the Hirer does not confirm that there are damages on the car or issues with the Hirer's Rental booking via the Website (or via official support channels such as email), the Hirer hereby acknowledges and agrees that Tribecar shall be entitled to presume that the Hirer will be responsible to any damages found later on the car and that the Hirer will be responsible for issues with the Hirer's Rental booking. This is particularly relevant to situations where the Hirer fails to complete the End Trip process on the Website properly or otherwise.
- The Hirer must ensure the Vehicle (e.g. cars, motorcycles) is properly locked and secured after Ending Trip. If it is not secured, the Hirer must make a report of it within 5 minutes of the incident by Email or Call. If the Vehicle is misused or stolen, the Hirer that did not secure the Vehicle may be liable for damages suffered by Tribecar.
- The Hirer must exercise every caution when returning the vehicle during End Trip so that the next customer or Tribecar or vendor may retrieve the Vehicle in the condition that is the same as it was when the Hirer Started Trip. For clarity, the Vehicle must not be damaged or changed due to the final parking position of the Hirer. The Hirer agrees to return the Vehicle to the designated parking position (as indicated by the Tribecar system) unless instructed by the Tribecar. It is wholly the responsibility of the hirer to ensure that the final parking position to be free of hazards (such as Fire, Flood and Falling Risks) and be free of compliance issues from the government (such as Breaching Parking Regulations, Breaching Traffic Act and Town Council Acts). If the Hirer fail to exercise caution in returning the Vehicle, the Hirer may be liable for damages caused by his/her improper choice of parking position. For example, Hirer choosing to park near a pile of debris (designed parking location or otherwise) and the debris falls on to the Vehicle. As another example, Hirer choosing to park a Tribecar Motorcycle (designed parking location or otherwise) beside a sinkhole.
- If the Hirer neglects to End Trip and the Tribecar has to End Trip on behalf of the Hirer, a service fee of $10.70 (or 1 hour of the peak hour rate, whichever is higher), will be levied to the Hirer.
- The Hirer acknowledges and agrees that in the event that a Vehicle has broken down, Tribecar will endeavour to provide a replacement vehicle of similar class (in accordance to Clause 4(p)) to replace the Vehicle and if Tribecar is unable to procure a replacement vehicle, all subsequent confirmed bookings which are scheduled within the next 12 hours of the Vehicle breakdown may be cancelled, and the affected Hirers whose confirmed bookings have been cancelled shall receive a full refund of the rental fees in relation to such cancelled bookings.
- The Hirer acknowledges and agrees that in the event that a Vehicle has broken down, Tribecar will endeavour to provide a replacement vehicle to replace the Vehicle and if Tribecar is unable to procure a replacement vehicle, all subsequent confirmed bookings which are scheduled within the next 12 hours of the Vehicle breakdown may be cancelled, and the affected Hirers whose confirmed bookings have been cancelled shall receive a full refund of the rental fees in relation to such cancelled bookings.
- If the Vehicle that the Hirer rented is met with an accident, the Hirer shall be required to inform Tribecar immediately. The Hirer acknowledges and agrees that he/she shall not make any repairs or permit any repairs to be made to the Vehicle without Tribecar's approval. If the Hirer is found towing and/or repairing the rented Vehicle at any workshop unauthorized by Tribecar, Tribecar shall be entitled to impose such relevant penalty on the Hirer (in accordance with the Penalty Charges pursuant to Clause 11).
- The maintenance of the vehicle will be borne by Tribecar. Notwithstanding the above, the Hirer shall be required to take note of the Vehicle's engine temperature, The Hirer hereby acknowledges and agrees that the Hirer shall fully indemnify Tribecar and/or bear all the costs and expenses which will be incurred to repair of the Vehicle in the event of any overheating of the Vehicle's engine which is attributable to the Hirer's acts, omissions and/or negligence. If there are any issues with the Vehicle due to wear and tear and/or a Vehicle breakdown, the Hirer shall report such issues to Tribecar immediately and seek Tribecar's advice/permission before proceeding to fix such issues with the Vehicle.
- Tribecar shall provide 24-Hours breakdown and emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. To utilise Tribecar's breakdown and emergency service, the Hirer will need to press the "Need Help" - Emergency Button on the Website during their Rental to call Tribecar's contact center.
- The Hirer acknowledges and agrees that the following scenarios would not constitute a breakdown of the Vehicle (i) where the Vehicle's keys are locked inside the Vehicle, (ii) where the steering wheel is locked, (iii) where a punctured tyres needs to be changed and (iv) where the stalling of the Vehicle is caused by empty fuel tank. The Hirer hereby acknowledges and agrees to pay Tribecar the relevant fees amounting to S$50.00 as and when the 24-hour breakdown and emergency service is found to have been deployed by the Hirer for the aforesaid scenarios which are not deemed to constitute a breakdown of the Vehicle.
- The Hirer must ensure that the Vehicle has reasonable amount of fuel, engine oil, auto-transmission oil, radiator water at all times. The Hirer acknowledges and agrees that his/her failure to perform such checks may result in damage to the Vehicle and Tribecar reserves its right to demand for compensation from the Hirer for any damage to the Vehicle which is attributable to the acts, omission and/or negligence of the Hirer.
- In the event that the Vehicle breaks down and is unable to move, hit on the 'Breakdown Button' on Hirer's account page and a tow service will be engaged.
- The Hirer acknowledges and agrees that he/she will be responsible for any damage, cost or expenses relating to the breakdown of a Vehicle which is due to the Hirer act, omission and/or negligence which results in the the wrong type of fuel being pumped into the Vehicle.
- If the Hirer meets with an accident (e.g. collision with another car, causes damage to the hired car, etc) and fails to report it within 24 hours to Tribecar's designated reporting center, his purchased additional insurance product (e.g. CDW, PAI) will be automatically voided without a refund
- The Hirer’s account may be temporarily suspended pending the investigation outcome of the breakdown or accident. For avoidance of doubt, the Hirer may not be provided access or means to make another booking for another Vehicle.
ACCIDENT AND INSURANCE
The Parties acknowledge that the relevant owners of the Vehicles (i.e. Tribecar Partners who have authorised Tribecar to utilise such Vehicles for the provision of the Services) shall have insured the Vehicles against: all third party risks and liabilities; loss or theft to the Vehicle; and damage to the Vehicle, subject to the Non-waivable Excess, as set out in the table below:
OWN DAMAGE EXCESS PER ACCIDENT Location 1000cc to 2500cc Audi A3, Toyota Veilfire/Alphard
& Nissan Elgrand
1000cc to 2500cc
Singapore S$3,210 S$4,815 S$5,350 Malaysia S$6,420 No coverage* S$5,350 Singapore (with CDW) S$1,605 S$3,745 S$4,280 Malaysia (with CDW) S$3,210 No coverage* Not available Singapore (with TribeShield) S$3,210
(Claimable excess of $2,675, subject to a minimum charge of $535)
(Claimable excess of $3,000, subject to a minimum charge of $535)
(Claimable excess of $4,815, subject to a minimum charge of $535)
Malaysia (with TribeShield) Not available, coming soon. Not available, coming soon. Not available, coming soon. 3rd PARTIES EXCESS PER ACCIDENT Location 1000cc to 2500cc Audi A3, Toyota Veilfire/Alphard
& Nissan Elgrand
1000cc to 2500cc
Singapore S$3,210 S$4,815 S$5,350 Malaysia S$6,420 No coverage* S$5,350 Singapore (with CDW) S$1,605 S$3,745 S$4,280 Malaysia (with CDW) S$3,210 No coverage* Not available Singapore (with TribeShield) S$3,210
(Claimable excess of $2,675, subject to a minimum charge of $535)
(Claimable excess of $3,000, subject to a minimum charge of $535)
(Claimable excess of $4,815, subject to a minimum charge of $535)
Malaysia (with TribeShield) Not available, coming soon. Not available, coming soon. Not available, coming soon. OWN DAMAGE EXCESS PER ACCIDENT for SUPER ECONOMY CATEGORY 1000cc to 2500cc Location Regular Driver New Driver Unnamed Driver Singapore S$3,210 Not available, coming soon NOT COVERED Malaysia S$6,420 Not available, coming soon NOT COVERED Singapore (with CDW) S$2,675 Not available, coming soon NOT COVERED Malaysia (with CDW) S$6,420 Not available, coming soon NOT COVERED 3rd PARTIES EXCESS PER ACCIDENT for SUPER ECONOMY CATEGORY 1000cc to 2500cc Location Regular Driver New Driver Unnamed Driver Singapore S$3,210 Not available, coming soon NOT COVERED Malaysia S$6,420 Not available, coming soon NOT COVERED Singapore (with CDW) S$1,016.50 Not available, coming soon NOT COVERED Malaysia (with CDW) S$3,210 Not avasilable, coming soon NOT COVERED
Prices above are GST-inclusive.
* Not all vehicles are allowed for use outside of Singapore. These categories - Standard Sedan, Standard MPVs, Premium Sedan and Premium MPV - are only for use in Singapore, no insurance coverage will be provided for these cars if the cars are used outside of Singapore. The hirer will be liable for any all damages to the rental car and/or claims by third party.
In the event of an accident, the Hirers shall:
- obtain vehicle registration numbers, names, NRIC and addresses, telephone number of the parties involved and of witness;
- not admit fault or liability;
- not abandoning the Vehicle without adequate provision for safeguarding and securing the same;
- notify Tribecar immediately;
- make a police report if any party suffers injury; and
- not make private settlement with any third party without permission of Tribecar.
- If the Hirer fails to obtain the necessary information in clause 8(b), CDW will be voided immediately regardless of status of purchase of the CDW. Additionally, Tribecar, the owners of the hired Vehicle, and the insurer may exercise their right to repudiate any claims in their professional capacity as they deem appropriate.
- CDW or Collision Damage Waiver, may be offered to the Hirer as a means to reduce the Non-waivable Excess collectable when the Hirer meets with an accident. The reduced Non-waivable Excess is listed in table 8a. CDW does not apply for accidents when the vehicle is written off or treated as total loss (e.g. beyond economical repair).
- The excess amount must be paid to Tribecar or its appointed representative, without demand, within 48 hours from the accident date/time regardless of which party is at fault. Tribecar will determine at its sole discretion when to refund the collected excess amount if at all applicable.
- PAI add-on is not available for New Drivers and certain Vehicles. You will be given the option to purchase PAI if it is available for the Vehicle.
- CDW add-on for the Super Economy category is only available for select Vehicles. You will be given the option to purchase CDW if it is available for the Vehicle. Should you purchase CDW for the Super Economy category, you must give us the first rights to negotiate private settlement with the third party. If the private settlement is unsuccessful then can you file a claim with the insurer.
- Insurance for Vehicles under the Super Economy DO NOT COVER UNNAMED DRIVERS. If you allow anyone to drive the car without permission, you will NOT have insurance coverage whatsoever. The Vehicles are also not permitted for use as PHV usage such as Grab or Gojek.
- The Hirer must report any and all car accident (whether severe or minor), within 24 hours of its occurrence. In the event that the Hirer fails to report an accident within the stipulated timeframe, the relevant insurance company may repudiate the case and all claims will be reported directly against Hirer regardless of whether CDW is purchased. Furthermore, the Hirer will be liable for all repairs and losses for the hired Vehicle.
- In order to perform the accident reporting, the Hirer must book the Vehicle involved in the accident and travel to the reporting center with the said Vehicle for reporting. The driver that was driving during the accident must also be present during the accident reporting. If for any reason the Vehicle is not in operational condition, Tribecar will engage a towing service at the cost of the Hirer to bring the Vehicle to the reporting center.
- For reparation of damages less than S$1000 to Tribecar's Vehicle, Hirer may be provided with the option to book the Vehicle at their own cost and bring the vehicle to the workshop for repair. Hirer will then be required to bring the repaired vehicle to our authorised workshop for verfication checks once repair is completed. If Tribecar deems that repair is not satisfactory, Tribecar will have the rights to charge Hirer for any additional repair cost
- When an accident involving the Hirer occurs, regardless of own damage or 3rd party vehicle, the Hirer pre-authorizes Tribecar to deduct the insurance excess amount (if any) from their credit card/ debit card/ e-wallet / bank account regardless of the insurance outcome. Tribecar will refund (if any) the balance of insurance excess amount, less the cost of the accident, when the details of the accident are finalized.
- Insurance excess only covers the bodywork of the vehicle and Hirer will be liable for the loss of use subject to duration required for repair.
- Tribecar will not be responsible for any incidental costs, e.g. reimbursement of taxi fares etc, due to vehicle breakdown / accident.
- When there is an accident, the Hirer is required to pay for the Loss of Rental from the time of accident (or from the end of the original booking, whichever is later) until the time the car is repaired and returned to the designated parking location of the Vehicle.
- All Hirer solely pre-authorises Tribecar and its vendor and the subcontractors of the vendors (the Pre-authorised Parties), including but not limited to Roset Limousine Services Pte Ltd, to handle and be in-charge of all personal accident injury claim arising from any accident involving the Vehicle that was booked by the Hirer. The Hirer also instructs the Pre-authorised Parties to appoint a solicitor(s) and instruct them as the Pre-authorised Parties deem fit to aid the Hirer in recovery of all damages pertaining to the Hirer's personal accident injury claim and property damage claims. The Hirer shall take note that in an event that a settlement cannot be established with the relevant third parties of the accident, an accident claim may be escalated to court in which only one Writ of Summons will be issued which consist of the Hirer's personal accident injuries claim and Hirer's property damage claims. The hirer also agree to fully indemnify the Pre-authorised Parties that in the event that Hirer breached the obligation as stated in this clause (e.g. appoints another party to handle claims by the Hirer, sends Writ of Summons independently), and in said event the Hirer shall bear all legal costs and expenses incurred and/or consequential losses to the Pre-authorised Parties.
- In case of write-off or total loss of vehicle (e.g. beyond economical repair), the Non-waivable Excess for Tribecar's Vehicle (for cars, 1st Party or Own Damage) will be set to S$6,420. This amount is not reducible by CDW, PAI or any additional product purchased on Tribecar.
- Insurance coverage is voided and/or withdrawn immediately without notice if the Hirer or the Authorised Driver/Rider performs or commits or aid in committing acts that are not covered or permitted by Tribecar or its vehicle providers' insurers (as mentioned in 2a). This may include drink-driving, racing, speeding, subletting, providing unauthorised driving tuition, transporting illegal goods (such as cigarettes or human trafficking) and etc.. Without insurance coverage, the hirer will not be able to file an insurance claim if an accident were to happen.
- The Parties acknowledge that the relevant owners of the Vehicles (i.e. Tribecar Partners who have authorised Tribecar to utilise such Vehicles for the provision of the Services) shall have insured the Vehicles against: all third party risks and liabilities; loss or theft to the Vehicle; and damage to the Vehicle, subject to the Non-waivable Excess, as set out in the table below:
PERSONAL ACCIDENT INSURANCEThe Hirer hereby acknowledges and agrees that:-
- In order to enjoy the benefits provided by the Personal Accident Insurance (PAI), the hirer must have paid for this add-on during the creation of the Rental booking.
- The Hirer must provide a police report in addition to the usual GIA report for all accidents including personal injuries.
- The Hirer must inform and come down to Tribecar's appointed workshop for all insurance claims.
- The above PAI insurance plan covers both the Hirer and the Authorised Drivers up to 65 years old.
- Claims reimbursement will be made within 60 days from date of document submission and the Hirer hereby acknowledges and agrees that the payment of such claim reimbursement will be ultimately subject to the approval of the relevant insurance provider.
- The Hirer shall be responsible to provide the following documents to facilitate a claim under the PAI:
- Death Claim: Death certificate, autopsy report, coroner's findings
- Permanent Disability Claim: Medical Report
- Temporary Disability Claim: Medical leave certificates
Medical Expenses Claim:
- Original medical bills & receipt
- Copy of NRIC / Work Permit (if applicable)
- A copy of inpatient discharge summary.
- Any other documents/receipts that may be requested by the Insurer from time to time.
- Motorcycles (or any two-wheeled) vehicles are explicitly excluded from Personal Accident Insurance (PAI) plans.
- For commercial vehicles, the driver is covered by PAI only when he/she is driving the vehicle. It excludes injuries from loading, unloading, deliveries, etc.
- Territorial limit of the coverage is anywhere in Singapore and West Malaysia in direct connection with the use of the Vehicle whilst driving on the road.
- Suppression of material facts or misstatements when filling a claim may lead to the claim being denied.
- Tribecar will undertake such reasonable endeavours to process and submit the Hirer's PAI claim to the insurer but will NOT be held liable or responsible for any delays and claim rejection fully or partially by the Insurer and thereby reserve their rights to discontinue or terminate this Insurance scheme at any time without prior notice.
PARKING AND TRAFFIC OFFENSES
- Should the Vehicle rented by the Hirer be involved in any traffic offence during the period, the Hirer agrees to be liable for any issues with the vehicle that arise under the Hirer's care and agree to pay all fines and any amount government or semi-government authorities shall levy or impose.
- The Hirer shall ensure that he/she has a valid driving license during Rental Period and that he/shes complies with the Road Traffic Act. (Cap. 276).
PRICING / CANCELLATION POLICY / PENALTY CHARGES
- All rates are quoted in Singapore dollars and shall be subject to 7% GST (Goods and Services Tax) which shall be borne by the Hirer..
- Rental is calculated on an hourly basis. The minimum Rental Period which a Hirer may book is one hour.
- Cost/fees/surcharges of the rental/booking shall follow the listed rates. However, bookings that spans peak festive period or high demand period may carry a surcharge or have a different rate. Furthermore, due to extensions/adjustments/cancellations/alterations, booking rates/charges may be calculated differently. As such, the system and Tribecar's determination of the cost of the rental/booking shall be final.
- In cases where there is electronic pricing errors, e.g. when rental/prices/surcharges deviates and is lower by more than 20% of usual rates/market rates, Tribecar shall have to right to cancel and refund bookings made under erroneous rates and refuse to honour the erroneous rates without any compensation. If the booking has commenced or has been completed before the discovery of the error, Tribecar shall have the right to recover the difference in rental due to the error.
- When the Hirer is liable to Tribecar for penalty charge(s), late fee(s), and/or any charges or fees owed to Tribecar, the Hirer hereby acknowledges and agrees that Tribecar shall be authorised to deduct such outstanding amounts due and owing to Tribecar from the Hirer's credit card/ debit card/ e-wallet/ bank account.
- All disputes with regards to invoicing, pricing, rental, booking, membership, fees, charges, penalties, contracts must be raised within 7 calendar days of issuance, delivery, communication by Tribecar (whichever is earlier). Otherwise, the dispute request will not be entertained or reviewed.
- (Until further notice, Auth Hold for Audi A3 is waived.) For certain classes of car categories (e.g. Audi A3 in Premium Sedan and Mini Cooper in Special Drive), the Hirer will be requested to approve an authorisation hold of S$200.00 by Tribecar. This authorisation hold will reduce the Hirers credit card's credit limit but a charge will not be captured unless there is/are outstanding fee(s) due to Tribecar. It may be held for the length of the Hirer's Rental Period or for 7 days, whichever duration is longer. The Hirer may also be requested to re-do the authorisation if the authorisation has lapsed. This authorisation charge is tied to the Hirer's account and may be used to offset any charge(s) due to Tribecar for any booking/penalties/other charges. If the Hirer is unable to complete the authorisation hold, there will be no refund or partial refund for the booking. This is so even if the booking was utilized partially or not utilised at all.
If the previous Hirer is late according to the scenario below, the current hirer may cancel the booking and receive a full refund on his/her booking.
Duration of booking Minimum waiting time before full refund on cancellation 1 – 2 hours 5 mins 3 – 23 hours 15 mins More than or equals to 24 hours 45 mins
For avoidance of doubt, the current Hirer will not be entitled to receive a share of the relevant late fees (i.e. to be charged on the previous Hirer) if he opts to cancel and refund his booking. The current Hirer will only be entitled to receive a share of the relevant late fees (i.e. to be charged on the previous Hirer) if the current Hirer proceeds with his booking.
- Hirer is responsible for ensuring their account with their private hirer service provider (e.g. Grab) is updated. In the event of any discrepancies between the Hirer's account with Tribecar and the Hirer’s account with their private hirer service provider, Tribecar will at its best effort to assist the Hirer, but Tribecar will not have any obligations to provide the Hirer any refunds.
- Tribecar will at its best effort basis put up an online announcement or email Hirers to inform on any changes to this Agreement and/or the terms and conditions for the use of the Website and Services.
- Tribecar will have the right to cancel any of the Hirer's booking/s for any of the following reasons: (i) for any dispute with Tribecar relating to any pricing discrepancy; (ii) the Hirer abusing the Tribecar Website and/or system; or (iii) the Hirer not complying with the terms and conditions stated by Tribecar in this Agreement.
- The up to date penalty fees and charges may be found in the FAQs of the website: https://help.tribecar.com/
In the best interests of the community and the business, the Hirer hereby acknowledges and agrees that Tribecar has the right to unilaterally cancel, or amend bookings, on behalf of the Hirer for reasons other than set out in Clauses 4(h), 11(d) and 11(k), provided always that:-
- Tribecar shall provide to the Hirer notification (e.g. email, SMS or call) at the earliest opportunity notice of such cancellation and/or amendments to the Hirer’s bookings; and
- Tribecar shall reimburse the Hirer the full amount of the booking fees paid by the Hirer for the relevant Rental Period in respect of (1) a booking cancelled by Tribecar in accordance with this Clause 11(m), or (2) a booking amended by Tribecar in accordance with this Clause 11(m) which the Hirer subsequently cancels at any time prior to the Rental Period. For the avoidance of doubt, the reimbursement by the Tribecar under this Clause 11 (m)(ii) shall only be by way credits into his/her e-wallet, and no reimbursement shall be paid in cash to the Hirer.
- The Hirer’s account may be temporarily suspended pending the investigation of the potentially deleterious actions by the Hirer. Including but not limited to Hirer's action such as entering Malaysia without permission, unauthorised use of vehicle, abusing behaviour of Hirer towards staff of Tribecar, Hirer being non-compliant to safety orders by Tribecar, use of non-approved petrol grades, abandoning car during breakdown or for any reason, subjected subletting, disputes with Hirer in rental or booking, refusing to make payment for damages caused to Tribecar Vehicles, Hirer subject to police investigation and etc. Hirer may email in for appeal to uplift the suspension.
TERMINATION OF AGREEMENT
- Tribecar reserves the right to terminate the Agreement if the Hirer breaches any provisions in this Agreement; or do or allow to be done any act or thing which in the opinion of Tribecar may jeopardize Tribecar's rights to the Vehicle and the safety of the Vehicle, Tribecar's property and staff, and the public.
- In view of public safety and the safety of Tribecar's Vehicle, property and staff, if the Hirer has 12 or more demerit points (under the DIPS program by the Traffic Police), or if the hirer has been blacklisted by other firms (affiliated or otherwise) for any reason whatsoever, Tribecar reserves the right to terminate the Agreement.
- For avoidance of doubt, if the e-Wallet is negative (i.e., the Hirer owes Tribecar payment), and if the money owed is the same or more than the security deposit paid by the Hirer, Tribecar may first deduct the amount owed by the Hirer from the security deposit and close the member's account and/or terminate this agreement without notice.
- Prior to the termination of this Agreement, the Hirer has to close his/her account by sending notice to Tribecar. The Hirer has to do so by filling up the termination form and mailing it over to Tribecar. All balances in the e-Wallet will not be returned and the Hirer are encouraged to exhaust them first prior to the account closure.
- If Tribecar exercises the right to terminate the Agreement, Tribecar will fully refund the Security Deposit and the balance of his e-Wallet (including any future booking that will be refunded as credit to the e-wallet first) to the hirer via a cheque or such other manner of payment which Tribecar may reasonably decide at its absolute discretion. This refund only occurs if there is no outstanding amount due to Tribecar and if Tribecar has no outstanding or ongoing unresolved issues with the Hirer.
- In exercising its right to terminate a Hirer's account, Tribecar may immediately suspend the account of the Hirer and suspend all future bookings made by the Hirer. Tribecar will also send the hirer an notification (via phone call/SMS/letter/email) of the suspension.
- If the Hirer did not make any bookings prior to his account termination, Hirer will be charged an administrative fee of S$5.00 (exlude GST) from Hirer's deposit.
- If the Hirer’s age is outside of the stipulated permitted age range, his account will be automatically suspended, all insurance coverage will be withdrawn and his or her account will be terminated by Tribecar in accordance with Clause 12(e)
Upon the termination of this Agreement, the Hirer agrees to pay Tribecar
- All arrears of the Rental and all other sums accrued and unpaid at the date of termination;
- Cost of all repairs required at the date of termination;
BOOKING SITE USE
- This booking engine may contain links to resources located on servers or websites operated by parties other than Tribecar. If the Hirer uses these links, he/she leaves this booking engine (i.e this Website). Such hyperlinks are provided for his/her reference and convenience only. The inclusion of hyperlinks on this booking engine to other websites or servers does not imply any endorsement of the material on such websites or servers (including but not limited to material relating to travel information or services) or any association with their operators. Tribecar does not control and is not responsible for such websites or the servers or the parties operating such websites or servers and accordingly Tribecar accepts no responsibility or liability for any material contained on those servers or websites, or the accuracy or legality of information contained on other websites or servers. Hirer is advised to use his/her own discretion when communicating and utilising services from these other websites or servers. If Hirer decides to access any of the third party websites linked to this booking engine (i.e. this Website), he/she is doing so entirely at his/her own risk.
Permitted use. You are not permitted to use this website other than for the following, private, non-commercial purposes:
- viewing this website;
- making bookings;
- reviewing/changing bookings;
- checking vehicle and rates information;
- performing online Start-Trip and End-Trip using your approved account;
- transferring to other websites through links provided on this website;
- checking your own account details;
- making use of other facilities that may be provided on the website.
The use of automated systems or software to extract data from this website or www.tribecar.com for commercial purposes (e.g. ‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with Tribecar in which permits it access to any and all information on Tribecar's public or private websites (or web services) such as vehicle locations, pricing details, vehicle availability, and etc.
The user of the website and of the service permanently and irrevocably agrees to provide full rights of any information (excluding always personal information) that they may have uploaded or keyed into the system to Tribecar or Tribecar's managed or controlled system (e.g. Facebook Page, Facebook Messages, WhatsApp, Google Forms). This may include photos uploaded into the system during Start Trip, survey results, creative and artistic submissions provided by the user of the website. With the rights provided by the user, Tribecar may reproduce, resell, control, create derivatives of, distribute the uploaded information for profit or otherwise without providing compensation to the user and do so in private or public spaces for private or public purposes.
PERSONAL DATA PROTECTION POLICY
- This Personal Data Protection Policy notice for personal data ("Notice") is issued to all our valued customers and guests (Collectively known as "Hirers") of Tribecar, pursuant to the statutory requirements of the Personal Data Protection Act 2012 ("PDPA").
- Tribecar takes it responsibilities under Singapore's PDPA seriously. Tribecar also recognizes the importance of the personal data Hirers have entrusted to the Company and understands its responsibility to properly manage, protect and process your personal data of the Hirers.
- During your course of dealing with Tribecar, Tribecar may have, and / or will collect, use, disclose and process Hirers’ personal data for purposes, including, communicating; providing services, responding to your enquiries or complaints, provide you with information and/or updates on products, services and/or promotions offered by Tribecar and/or its associated and its subsidiary companies or any selected third parties and other purposes required to operate and maintain business as set out in Tribecar’s Personal Data Protection Policy (collectively referred to as "Purposes").
- In order to conduct Tribecar’s business operations more smoothly, Tribecar may also be disclosing the personal data provided by Hirers to Tribecar’s third party service providers, agents and/or Tribecar’s affiliates and/or subsidiary companies or related corporations, and/or other third parties whether sited in Singapore or outside of Singapore, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on Tribecar’s behalf or otherwise, for one or more of the above-stated Purposes.
- It is necessary for Tribecar to collect and to retain your personal data. If Hirer do not provide Tribecar with your personal data, or do not consent with this Notice or our Personal Data Protection Policy, Tribecar will not be able to effectively provide products and/or services to Hirer, if at all. We are committed to ensuring that your personal data is stored securely. Tribecar have the right to request for access to, to request for a copy of and to request to update or correct Hirer personal data held by Tribecar. Hirer have the right at any time to request us to limit the processing and use of his/her personal data. (For example, requesting Tribecar and/or its subsidiary companies to stop sending Hirer any marketing and promotional materials or contacting Hirer for marketing purposes).
- Hirer’s written request should be email to: [email protected] and reply to sender to unsubscribe for future updates / promotions.
- By submitting your personal data to us, Hirer consent to Tribecar collecting, using, disclosing and processing your personal data in accordance with this Notice. Tribecar will also take it that all personal data provided by Hirer is accurate and complete, and that none of it is misleading or out of date. Hirer will promptly update us in the event of any change to his/her personal data.
- In some circumstances, Hirer may have provided personal data relating to other individuals (such as his/her spouse, family members or other third party including minors). The Hirer must represent and warrant that his/her is authorised to provide his/her personal data to Tribecar and Hirer have obtained the consent to the collection, use, disclosure and processing of their Personal Data in accordance with this Notice.
- In accordance with new privacy regulations in Singapore, Tribecar wishes to inform you that Tribecar is retaining the use of full NRIC (identification number) for its serial number and photo-format. As a service provider for a regulated service, Tribecar needs to collect, use and provide your full NRIC for the following reasons (non-exhaustive): providing assistance to law enforcement for anti-terroism investigations and crime investigations (SPF), ensuring high fidelify of identification of users of e-Wallet (MAS), providing driver details for both reported and unreported accidents (GIA), and providing driver details for parking and traffic offences (TP).
- The Hirer accepts and agrees to be bounded by the conditions in this section before using the Vehicle for entry into Malaysia. Vehicle usage in Malaysia is only applicable in West Malaysia up to and/or no further than Kuala Lumpur, Malaysia.
- Hirer intending for entry into Malaysia has to indicate on checkbox for Malaysia usage prior to booking confirmation. If Hirer did not opt for Malaysia usage, vehicles are not allowed into Malaysia. Hirer will not be compensated for any partial use between Singapore and Malaysia during booking period.
- Only selected vehicles under the category Economy Sedan, Economy MPV and Standard MPV are allowed for Malaysia Usage.
- Hirer has to make a minimum booking of 24 hours to enter into Malaysia and agrees to pay an additional surcharge on top of hourly rental and compulsory Collision Damage Waiver (CDW) at an additional 6% of total cost.
- Extension will not be allowed for Malaysia use and late fee applies if the hirer returns the Vehicle beyond the booking time.
- The Hirer will be requested to approve an authorization hold of S$200.00 by Tribecar during the "Start Trip" process. The authorization hold will reduce the Hirers debit/credit card's credit card limit but a charge will not be captured unless there is/are outstanding fee(s) due to Tribecar. It may be held for the length of the Hirer's booking or for at least seven (7) days. If the Hirer is unable to complete the authorization hold, there will be no refund or partial refund for the booking. This is so even if the booking was utilized partially or not utilized at all. Any cancellation or amendment will be subject to existing cancellation and amendment policy.
- Hirer shall abide by all Singapore Immigration regulations and Malaysia government's regulations and be responsible for all Traffic Police and Court summons and fines. All unsettled traffic offenses or fines committed by hirer during the period will be charged to the hirer in full with additional administrative charges incurred.
- Hirer will be responsible for any incidental damages / cost incurred during booking in Malaysia, inclusive and not limited to outstanding traffic fines, breakdown, battery, tyres, towing fee, and any loss, damage, costs and expenses arising from the breakdown of the vehicle.
- In the event of accident, insurance excess for Malaysia use will be doubled own damage excess and third party excess (per accident basis, subject to 7% GST, see 8a). The compulsory CDW will reduce hirer damage own damage excess and third party excess (per accident basis, subject to 7% GST, see 8a). For insurance excess for New Drivers, see 8a. CDW and PAI is also not available for New Drivers.
- Hirer shall also obtain vehicle registration number, names and address of the parties involved. Hirer shall not abandon the Vehicle without any adequate provision for safeguarding in the event of an accident.
- Hirer is to make a police report and will be liable for any cost incurred if the Vehicle is loss or stolen.
- Hirer is allowed to make simple rectification work, with prior approval from Tribecar, such as punctured tyres, flat battery and faulty air-conditioning system in the event of breakdown and all cost will be borne by Hirer. Tribecar will also not be liable or responsible for any monetary compensation incurred by hirer for the rectification work
- If the Hirer enters into Malaysia with a Vehicle without informing Tribecar, Tribecar shall be entitled to levy the Hirer a penalty fee of S$400 and/or immediately terminate such Hirer’s account and such Hirer’s security deposit of S$100 will not be refunded. Hirers who wish to re-apply for an account with Tribecar would need to have settled all outstanding fees / fines from prior membership period with Tribecar.
- The Hirer and the Authorised Rider(s) MUST have (i) a valid Class 2B/2A/2 License and (ii) at least 2 years of local riding experience, to be eligible for the rental and use of the relevant class of Motorcycles which such Rider is permitted to ride pursuant to the applicable license that he/she holds. For the avoidance of doubt, the Hirer acknowledges and agrees that he/she and the Authorised Rider(s) shall not make any bookings with Tribecar for any particular class of Motorcycle and/or ride any particular class of Motorcycle to which he/she does not have the applicable license to ride.
- Where applicable in this Agreement, for the purpose of this Clause 16, the terms "Driver", "Hirer" may be used interchangeably with the term "Rider". Similarly, "Driving", "Operating" may be used interchangeably with the term "Riding". Lastly, terms such as "Bike", "Scooter", "Vehicle" may be used interchangeably with the term "Motorcycle". In cases where the terms are unclear, Tribecar shall have sole discretion in the final determination on the usage of these terms.
- Petrol policy for Motorcycles differs from petrol policy for cars. The Rider must fill up with petrol that is grade RON 95 or higher and return the Motorcycle with a full tank of petrol at the end of each booking before the conclusion of the Rental Period.
- Motorcycle helmet (or safety headgear), gloves, or such other rider's safety apparel will not be provided with the booking. The Rider shall be required to bring along his/her own safety equipment.
- The Rider will not be able to start the Motorcycle once the trip is ended. For safety reasons, the Rider is advised not to use the End Trip function while on the move or when the Motorcycle is away from the designated parking.
- PAI (at extra cost) is mandatory for all Motorcycle bookings.
- The Rider is responsible for checking the conditions of the Chain and the Sprocket of the motorcycle (if applicable to the model) before riding the motorcycle. If the motorbike breakdown due to the chain comes loose or breaks during the rental, the Rider shall be responsible for the cost of tow and all repair costs (including Sprocket replacement if applicable). There shall be two trips for the tow, one from the breakdown point to the appointed workshop and another from the appointed workshop back to the designed parking location.
- All the motorcycles are equipped with an IU, as required by the government. This IU is constantly powered and drains the battery within the motorcycle. It is the responsibility of the Rider to run/ride the bike for at least 20 mins every 3 days to ensure the battery within the motorcycle does not drain completely which damages the motorcycle.
- The insurance policy for Motorcycles provides for commercial usage. The Rider may use the Motorcycles for deliveries and/or logistics services but NOT for the provision of passenger-carrying service. E.g., HonestBee / Deliveroo / NTUC / RedMart / PizzaHut / McDonalds / Road Bull / Riverwood / GrabFood / Go-jek (Logistics/Services), etc but not Grab / Go-Gek (passenger carrying).
The insurance coverage for Motorcycles is as follows:
Own Damage Excess per Accident Location Class 2B Class 2A Class 2 Singapore Book Value of Vehicle/Cost of Similar Replacement Malaysia No Coverage Singapore (With CDW) Book Value of Vehicle/Cost of Similar Replacement Malaysia (With CDW) No Coverage 3rd Parties Excess per Accident Location Class 2B Class 2A Class 2 Singapore $2140 To be Advised To be Advised Malaysia No Coverage Singapore (With CDW) $1819 To be Advised To be Advised Malaysia (With CDW) No Coverage
- The stated insurance excess only applies to authorised Riders whom are older than 23 years old and have at least 2 years of riding experience (based on passed date of the relevant riding class's Traffic Police riding test or the issuance of licence by Traffic Police for the relevant riding class, whichever is more recent).
- To the extent that is permitted by the law, for the purpose of accident/insurance claims, the Rider and his/her pillion shall be treated as one party (i.e. 1st party) as they are related parties. For avoidance of doubt, the pillion is not treated as a 3rd party in any accident/insurance claims.
- The Rider shall not take on passengers (pillion or otherwise) for reward or hire.
- The stated insurance excess excludes loss of use for downtime of the Motorcycle.
Motorcycles have significantly shorter service mileage than cars and are typically between 1,000km to 2,000 km per service. It is not uncommon to come near or cross the servicing mileage during a Hirer's booking. The Hirer agrees to bring the motorcycle to Tribecar's authorised workshops before the motorcycle exceeds 200 km in mileage from the servicing mileage as indicated in your booking email or on the sticker found under the motorcycle seat. The servicing takes about 15 minutes and the Hirer will be reimbursed with half a day of rental to the Hirer's booking. The Hirer may be liable for repair costs if he or she fail to service the bike in time and there is damage to the motorcycle.
The authorised workshops for motorcycle servicing are:
- Heng Motor (Changi) - 471, Changi Road, Singapore 419889 - Mon to Fri 930am to 630pm & Sat 930am to 530pm (Excluding PH)
- Heng Motor (Toh Guan) - 36, Toh Guan Rd East, #01-33, Singapore 608580 - Mon to Fri 930am to 630pm & Sat 930am to 530pm (Excluding PH)
Commercial Vehicle Rental
- For vehicles with 4WD (4 Wheel Drive or All Wheel Drive), Hirer shall only 4WD to 2WD (vice-verse) when the vehicle is stationary while on level ground. If Hirer does otherwise, then they shall be fully liable for damages to the gearbox.
- Pickup Trucks (such as Mitsubishi L200 Double-cab) may not be used to carry passengers in the cargo area.
- Pickup Trucks (such as Mitsubishi L200 Double-cab) may not be used by Engineering or Surveying Firms (or by those in service of these firms or purposes). If the Hirer does so without permission, any additional wear and tear and grooming required will be charged towards said hirer. Special authorisation by Tribecar is required if the vehicle is to be used by said prohibited firms and purposes.
FUEL INCLUDED RENTALS
Vehicles such as the Opel Crossland and Opel Mokka are placed under the Fuel Included Rentals program. These Vehicles have fuel included in the reservation and Hirers are charged based on the reservation period (time-based) and the fuel used (distance-based mileage). As at 8 February 2022 1200 Hours, the mileage fee is at SGD $0.30 (before GST) for every kilometer travelled.
The Hirer is only allowed to use the fleet card provided in the Standard Value (Fuel Included) vehicles only when the hirer has a booking for this category and only for the booked / reserved vehicle. Any use other than for refueling the booked Standard Value (Fuel Included) vehicle is considered misuse.
The Hirer will not be required to pay for fuel top-up at fuel stations as Tribecar provides prepaid petrol cards in the reserved vehicle. In the event that the Hirer is required to make a pre-payment for fuel, the Hirer will be responsible to provide the fuel top-up receipt to Tribecar for verification before the reimbursement is processed.
Upon retrieval of Standard Value (Fuel Included) vehicles from fuel stations, the Hirer is responsible to ensure the barricade is placed back at the vehicle lots to ensure no other vehicles are parked at the reserved lots. If the barricades are found to be misplaced or damaged, the hirer will be subjected to a penalty based on damage excess.
In the event where Tribecar has undercharged mileage/fuel against the hirer, Tribecar reserves the right to deduct the Hirer’s e-wallet or recover from the Hirer directly for the actual mileage travelled/actual amount paid for fuel.
Tribecar's Subscription Plan
- Private Hirer Vehicle (PHV) rentals and trial members without deposit will not be eligible for the subscription plan.
- Under the subscription plan, hirers will be able to use any available vehicle for 2 hours every weekday (Mon 0000 - Fri 1700 hours) subject to blackout periods. Hirers will also not be able to make bookings under the subscription plan during eve of public holidays and public holidays. Additionally, bookings cannot be split into two 1 hour bookings.
- Hirers will only be able to book up to 2 hours in advance under the subscription plan. Bookings for more than 2 hours will revert back to normal booking rates.
- Add-ons such as CDW and PAI are not covered under the subscription plan. However, hirers may choose to purchase these add-ons for each booking under the subscription plan.
- The subscription plan will automatically renew at the end of the applicable subscription period unless the hirer cancels the subscription plan before the end of the then-current subscription period. The cancellation will take effect the day after the last day of the current subscription period. Tribecar does not provide refunds or credits for any partial subscription periods.
- Tribecar reserves the right to determine the eligibility of signups/ cessation of the subscription program / change the price for the subscription plan from time to time. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, the hirer accepts the new price by continuing to use the subscription plan after the price change takes effect. If the hirer does not agree with a price change, the hirer has the right to reject the change by unsubscribing from the subscription plan prior to the price change going into effect.
- There is a hard cap on rentals of SGD $20 per hour discount/waiver for the Subscription service.
- TribeShield is a motor excess rider addon that is underwritten by a MAS-approved insurer and distributed by a MAS-approved agent.
- TribeShield is a motor excess rider that provides the Hirer the ability to claim reimbursement on the motor excess that they have paid during an accident in a Tribecar Vehicle. It does not decrease the rental excess liability of the Hirer. The Hirer must always pay for the stated rental excess described in this Terms and Conditions.
- TribeShield provides for the Hirer to claim up to limits stated in the accident excess table above but subject to a minimum charge of $535.00 per section of rental excess. The claim may be less than the maximum allowed but the Hirer must always pay $535.00 per section of rental excess in an accident.
- TribeShield is applicable for purchase by all Tribecar Hirers including New Drivers.
- TribeShield is only applicable for the following scenarios
- An accident happens, primary insurance is involved and payout is required,
- An accident with a third party (e.g. another motor vehicle or property) where private and final settlement has been agreed upon, and said settlement is accepted/approved by the insurer,
- any other scenarios as approved by Tribecar.
- Hirer must select and pay for TribeShield before the collection of the Vehicle in order to be enrolled under TribeShield. The hirer is also responsible to check that the TribeShield add-on has been purchased successfully on Tribecar's system. Tribecar will not entertain claims where the Hirer claims that the addon was purchased but the addon was not recorded in the system.
- In an event of an accident where the Hirer would like to make a claim for this policy, the Hirer must inform Tribecar of this intention to file this claim during accident reporting by written medium such as email. The Hirer must also go to Tribecar’s appointed workshop for accident reporting. GIA report with full rental excess payment must be made before Hirer is eligible for the claim. The claim may be denied or subject to Tribecar's approval if there is a late filing.
- The Hirer must include with their claim the following documents - GIA Report, receipt of excess payment made to workshop, screenshot of booking details, workshop invoice showing damage accessed and amount, NRIC and driver license, coloured photo of damaged AND repaired car, Etiqa claims form and insurance discharge voucher if they are claiming against the third party. The list is not exhaustive and is subject to Tribecar's advisory given during Hirer's claim.
- Tribecar, vehicle owner, workshop, and its affiliates will do their best to provide details and documentation and facilitate the claim process but a successful claim is subject to the insurer's final approval. In the event that the claim is unsuccessful for any reason, not limited to documentation being complete, the aforementioned parties will not be held liable.
- If there is an intention to commit fraud under this claim, Hirer may be prosecuted under the penal code and be charged with an administrative and processing fee of 20 times the claim amount by Tribecar. Hirers are strongly warned against colluding with any party, including the Vehicle Owner, to make false claims. If fraud is suspected, claims will be rejected by Tribecar or the Insurer.
- Tribecar management reserves the right to make changes to TribeShield without any prior notice.
- Any violation of the traffic or criminal act, not limited to drink driving or speeding, are grounds for rejecting a claim under TribeShield.
- Hirer must ensure all information provided is accurate and Hirer fully discloses all important facts of the accident in order to submit for this claim. The claim will be rejected if Hirer withheld information or provided inaccurate information regarding the accident.
- The disbursement for successful claims under this addon is determined solely by the insurer. It typically follows the disbursement time frame of the primary insurance policy. This time frame is not controlled by Tribecar and Tribecar does not have control of the successful disbursement time frame.
- Hirer is binded and agrees to the full policy wording of the motor excess rider addon provided by the insurer.
- In case of disputes arising out of or in connection with these terms, Tribecar reserves the right of final decision.
- TribeTravels bundle add-ons of attraction tickets to vehicle rental are available to members of Tribecar only.
- Attraction tickets sold via the bundle add-ons are only available to Singapore Citizens, Permanent Residents and holders of valid employment/dependent passes or work permits.
- Tickets for the attractions may be purchased on the Tribecar platform (currently only website) when added-on to vehicle rental as a bundle. The hirer will receive an acknowledgement of the booking whereby once confirmed, they will receive their booking confirmation of vehicle rental and attraction tickets separately by email, typically within the hour but may take up to 3 days for some exclusive attractions.
- Hirers shall comply with the following when making a booking for the bundle add-on of attraction tickets to vehicle rental:
- Only tickets for single attractions are available at this point.
- Minimum number of vehicle rental hours required for the bundle add-on is 1 hour.
- Minimum number of attraction tickets required for the bundle add-on is 1 attraction ticket.
- Hirers agree to the prices stated at the time of booking, before proceeding to make payment via the e-wallet.
- Each bundle add-on will result in a different price and the discount varies according to the number of hours/tickets selected. The price will be displayed on the booking page based on the selected quantity.
- Voucher discounts and subscription still applies, but only for the vehicle rental portion. In the case whereby the value of the voucher discount is greater than the value of the discount from bundle add-on, the discount with the greater value will be applied.
- Unsuccessful bookings may be due to urgent sales closure by the attractions, technical issues with travel interconnect systems, and etc. There is no cancellation charge and a full refund will be returned to the e-wallet.
- Admission into the attractions is subjected to the rules and regulations, as well as the operating hours and any closure dates of each attraction.
- Hirers shall provide the documents or information as required by the respective attractions policies.
- Hirers are encouraged to plan their visits according to the operating hours and any closure dates of the respective attractions, which is available on their website.
- Hirers shall ensure that the booking of date and timeslot as required for the respective attractions are made accurately at least 24 hours in advance to secure the preferred date/time for their visit.
- Tribecar shall not be held responsible or liable if the preferred date and timeslot had been fully booked on the attraction website. Hirers are to ensure that they have checked the availability before making the purchase for the bundle add-on.
- The attractions and third-party service providers have the right to accept or reject the attraction tickets if found to have been acquired through unauthorised means.
- Attraction tickets sold are non-refundable, non-exchangeable and non-transferrable.
- Tribecar is not responsible for lost, damaged or stolen tickets.
- No reselling of tickets is allowed and for any occurrence, the attractions, third-party service providers or Tribecar reserves the right to invalidate the ticket without refund.
- Amendments to bookings are not allowed. Hirers shall ensure that all booking details are correct before proceeding to make payment.
- Prices stated on the platform may be subjected to changes due to the revision of prices by the attractions or third-party service providers. Tribecar reserves the right to amend these prices without notice.
- The terms and conditions, as well as the different steps to use and redeem the tickets, vary for each attraction. More information can be found in the details for each attraction during booking, or in the ticket confirmation email once the booking has been confirmed.
- If hirers are found to use the attraction tickets in ways that are against the law, Tribecar and the respective attractions or third-party service providers reserve the right to cancel the transaction without refund.
- Tribecar shall not be held responsible or liable for any disclosure of personal data by the attractions or third-party service providers.
- Tribecar shall not be held responsible or liable for any service disruption resulting from that of attractions or third-party service providers.
- There may be links to other sites from the attraction details provided by third-party service providers. Tribecar does not have control over the information in these links and hence shall not be held responsible or liable for them.
- Hirers shall contact the respective attractions directly for enquiries or feedback relating to the attraction itself.
- The management reserves the right to make the final decision should dispute arise, or amend the terms and conditions without prior notice.
- Attraction tickets are sold under Tribecar Ventures Pte. Ltd. with the company registration number 202106974N, and as a licensed Travel Agent of the Singapore Tourism Board with licence number TA03422.
DISCLAIMER OF WARRANTIES
- The Services and all related components thereof provided by Tribecar are on "an is, as available basis". To the fullest extent permitted under applicable laws, Tribecar expressly disclaims all warranties, representation or endorsements whatsoever, whether express or implied (including, without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose), in relation to the Services, and any information or services related to the Services.
For the avoidance of doubt, Tribecar does not represent or warrant that:
- the Website and the Services will meet your requirements or will always be accessible;
- the Website and the Services will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code;
- the results that may be obtained from the use of the Website and/or the Services will be accurate or reliable; and
- the quality of the Services and/or information purchased or obtained by you through the Website will meet your expectations;
- Tribecar does not warrant that the use of the Website and/or the Services will be uninterrupted or error free. Amongst other things, the operation and availability of the systems used for accessing the Website and/or the Services, the computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Website and/or the Services. Tribecar shall not in any way be responsible for any such interference that prevents your access or use of the Website and/or the Services.
- Under no circumstances will Tribecar be liable for any loss or damage caused by your reliance on the information relating to and/or your use of our Website and Services. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Website and our Services.
ACCEPTED RISK relating to the use of services
- During the Rental Period, the Hirer is deemed to have sole control and possession of the Vehicle or Motorcycle. Accordingly, subject to Clause 8, 9 and 16, the Hirer hereby acknowledges and agrees that the Hirer alone shall be liable during the Rental Period for all risks, claims, costs, damages, expenses and losses arising out of or in connection with their use of the Vehicle or Motorcycle, including, without limitation to, accidents, third party injuries, property damages, theft, vandalism, fines or traffic offences ("Accepted Risk").
- If an Accepted Risk arises, subject to the other relevant provisions in this Agreement, the Hirer hereby acknowledges and agrees to take all action that may be required by him/her under the applicable law, including the filing of police reports and other relevant reports within the required time, and all other reasonable action to mitigate the losses relating to such Accepted Risk.
- If an Accepted Risk arises, the Hirer shall immediately notify Tribecar, and comply with Tribecar’s reasonable instructions and the other relevant provisions in this Agreement.
The Hirer hereby acknowledges and agrees to indemnify and hold Tribecar and its officers, directors, employees and agents harmless from any claims, damages, losses, liabilities, and all costs and expenses of defense,
including but not limited to legal fees, arising out of or in connection the following:-
- any Accepted Risk;
- a claim by any Authorised Driver(s) or third parties in relation to the Hirer’s and/or Authorised Driver’s use of the Vehicles or Motorcycle.
- The Hirer acknowledges that he/she is aware of the relevant insurance coverage in relation to the use of the Vehicles and/or Motorcycles and that he/she shall have complied with the relevant terms and conditions relating to such insurance coverage in the event that he/she intends to rely on such insurance coverage
INDEMNITY and Limitation of liability
- Indemnity for breaches of this Agreement: The Hirer shall indemnify and hold the Tribecar and its officers, directors, employees and agents harmless from and against all reasonable costs, expenses or damages that Tribecar may suffer or incur, arising out of or in connection with the Hirer’s breach of this Agreement, including the costs of repair, repossession or recovery, except to the extent caused by Tribecar’s own default or negligence.
- The Hirer acknowledges and agrees that the use of the Vehicles and Motorcycles involves the risks of death, injury and property damage, and the Hirer accepts all such risks arising our of or in connection with the use of the Vehicles and Motorcycles
- To the fullest extent permitted under applicable laws, save in respect of death or personal injury caused by the negligence of Tribecar, Tribecar shall not be liable to the Hirer, the Authorised Driver(s) or any other person or entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use or costs of obtaining substitute services) arising out of the use, inability to use (including without limitation due to any cancellations or amendments of bookings by Tribecar under Clause 11), unauthorised access to or use or misuse of the Services, whether based upon warranty, contract, tort (including negligence), or otherwise, even if Tribecar has been advised of the possibility of such damages or losses.
- To the fullest extent permitted under applicable laws, save in respect of death or personal injury caused by the negligence of Tribecar, the Hirer unconditionally releases and discharges Tribecar from all claims and liability, under contract, tort, negligence, equity, statute or otherwise, which the Hirer now have or may have in the future, arising out of or in connection with the Hirer’s and/or Authorised Drivers’ use of the Vehicles or Motorcycles ("Relevant Claim"). To the extent that the Hirer has a Relevant Claim against Tribecar, the Hirer unconditionally and forever waives such Relevant Claim, and the Hirer hereby undertakes not to take any action or proceeds in connection with such Relevant Claim.
- Notwithstanding the above, to the fullest extent permitted under the applicable laws, Tribecar’s aggregate liability for all claims arising from this Agreement (if any) to a relevant Hirer shall not exceed (i) the aggregate amount which the relevant Hirer had paid to Tribecar in relation to the use of the Services, Vehicles and/or Motorcycles, or (ii) S$100, whichever is lower.
CONTRACT (RIGHTS OF THIRD PARTIES) ACT
- Each of the Tribecar Partners who is not a party to this Agreement shall be entitled to the benefit of Tribecar’s rights under the relevant terms of this Agreement, which shall include without limitation to the provisions relating to accident repair, insurance matters, refurbishment, cleaning, processing rentals and all car related matters. Such Tribecar Partners shall be entitled to enforce the aforesaid provisions as if they were a party to this Agreement. Save as otherwise expressly provided in this Agreement, no person who is not a party to this Agreement may enforce or is entitled to the benefit of any provision of this Agreement.
- The consent of the Tribecar Partners shall not be required for any amendment to, termination, or rescission of this Agreement.
Tribecar and its affiliates or subsidiary companies recognises and appreciates the importance of responsible use of personal data collected on this booking engine and membership system. Therefore, Tribecar takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to Tribecar will be treated in accordance with any data privacy related legislation as may be adopted in Singapore from time to time.
For us to process a booking for you, we require some information from you. This includes your name, your phone number, email address, identification number, driving license particulars, date of birth and proof of residence. Also, we may require your credit or debit card details so we can guarantee your rental vehicle when you pay your rental amount and/or deposit. You consent to Tribecar holding your personal data for the purposes of facilitating vehicle rental on this booking engine and to disclosing your personal data to a rental vehicle provider, insurance provider, workshop of the vehicle provider and their affiliates when you book a rental vehicle from that rental vehicle provider using this booking engine.
Update 13th Aug 2019 - In accordance with new privacy regulations in Singapore, Tribecar wishes to inform you that Tribecar is retaining the use of full NRIC (identification number). As the service provider for a regulated service, Tribecar needs provide your full NRIC for the following reasons (non-exhaustive): providing assistance to law enforcement for anti-terroism investigations and crime investigations (SPF), ensuring high fidelify of identification of users of e-Wallet (MAS), providing driver details for both reported and unreported accidents (GIA), and providing driver details for parking and traffic offences (TP).
You should be aware that where you link to another website from this booking engine, that Tribecar has no control over that other web site. Accordingly, Tribecar cannot guarantee that the controller of that web site will respect your privacy in the same manner as Tribecar.
We will use your email address and phone number for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features and marketing campaigns on the booking engine. We will use your phone number to contact you if there is a concern with your booking or account. Upon every signup, a welcome SMS may be sent to your phone number. From time to time, you may also receive SMS pertaining to your booking or account. Please be reminded that you MUST officially notify us at [email protected] if you do not want to receive any promotional messages from Tribecar and its affiliates and subsidiary companies. In the event you do receive promotional messages, please reply to the sender and request your contact number to be removed from their mailing list. You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected.
On occasions, we may supply statistics about our customers to third-parties such as insurance providers, rental vehicle providers or other agents. These statistics never contain personal identifying information