Privacy Policy

Tribecar and its affiliates or subsidiary companies recognises and appreciates the importance of responsible use of personal data collected on this booking engine and membership system. Therefore, Tribecar takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to Tribecar will be treated in accordance with any data privacy related legislation as may be adopted in Singapore from time to time.

For us to process a booking for you, we require some information from you. This includes your name, your phone number, email address, identification number, driving license particulars, date of birth and proof of residence. Also, we may require your credit or debit card details so we can guarantee your rental vehicle when you pay your rental amount and/or deposit. You consent to Tribecar holding your personal data for the purposes of facilitating vehicle rental on this booking engine and to disclosing your personal data to a rental vehicle provider, insurance provider, workshop of the vehicle provider and their affiliates when you book a rental vehicle from that rental vehicle provider using this booking engine.

Update 13th Aug 2019 - In accordance with new privacy regulations in Singapore, Tribecar wishes to inform you that Tribecar is retaining the use of full NRIC (identification number). As the service provider for a regulated service, Tribecar needs provide your full NRIC for the following reasons (non-exhaustive): providing assistance to law enforcement for anti-terroism investigations and crime investigations (SPF), ensuring high fidelify of identification of users of e-Wallet (MAS), providing driver details for both reported and unreported accidents (GIA), and providing driver details for parking and traffic offences (TP).

You should be aware that where you link to another website from this booking engine, that Tribecar has no control over that other web site. Accordingly, Tribecar cannot guarantee that the controller of that web site will respect your privacy in the same manner as Tribecar.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, the system will issue cookies when you log on to the Website.

We will use your email address and phone number for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features and marketing campaigns on the booking engine. We will use your phone number to contact you if there is a concern with your booking or account. Upon every signup, a welcome SMS may be sent to your phone number. From time to time, you may also receive SMS pertaining to your booking or account. Please be reminded that you MUST officially notify us at [email protected] if you do not want to receive any promotional messages from Tribecar and its affiliates and subsidiary companies. In the event you do receive promotional messages, please reply to the sender and request your contact number to be removed from their mailing list. You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected.

On occasions, we may supply statistics about our customers to third-parties such as insurance providers, rental vehicle providers or other agents. These statistics never contain personally identifying information

TRIBECAR, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES, SUBSIDIARIES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENT.

Tribecar reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments. Any questions, feedback to us at [email protected].