Review the membership legal terms and conditions
(Updated 11th September 2018)
Thank you for booking with Tribecar. This page states the terms and conditions used as a Hirer. By agreeing to the terms and conditions, you accept and agree to be bound, without limitation or qualification, by these terms. Tribecar discretion reserves the right to modify or revise the terms by updating this web page. You are bound by any such modification or revision and should therefore visit this page periodically to review the terms. The terms and conditions is made between Tribecar Pte Ltd (herein referred as "the owner") and the person agreeing to the terms and conditions (herein referred to as "the hirer"). In case of dispute, Tribecar reserves the right of final decision on the interpretation of these Terms and Conditions. It is hereby agreed as follows:
- The Hirer and the Authorised Driver(s) MUST be between 22 – 65 years old and be
- an individual holding an employment pass with at least 6 months of validity, holding on to a valid International Driving License (printed in romanised characters) with a valid credit card, OR
- a Singaporean holding a valid Singapore Driving Licence for it's classification of vehicles (class 2B/2A/2/3A/3) with a valid debit or credit card.
The hirer must also have at least 2 years of driving experience.
Under Singapore Traffic Law, if the Hirer is non-Singaporean, he may only use his International Driving Licence for up to 1 year (from the time of his arrival) in Singapore, after which he must obtain a Singapore Driving Licence. For insurance purposes, if a Hirer have both an International Driving Licence and a Singapore Driving Licence, we would only count the years of driving experience from the date of issue of the Singapore Driving Licence.
- If the Hirer is younger than 22 years old AND/OR have less than 2 years driving experience (as indicated on their Singapore driving licence), he shall also be termed as a "New Driver(s)" and be subjected to the additional membership approval requirements and terms and condition listed in this Terms and Conditions.
- The Hirer is to provide original identity card, driving license and proof of residence upon registration.
- The Hirer and/or the Authorised Driver(s) must not be a declared (or undeclared or discharged or undischarged) bankrupt, including individuals who is being charged for bankruptcy. If the Hirer and/or the Authorised Driver(s) tries to enroll for Tribecar, and/or, tries to maintain a suspended/active membership with Tribecar, he or she will be reported to relevant authorities for attempting or actively maintaining a contractual relationship without prior approval by the authorities. The Company shall have every right to unilaterally, without notification, terminate the relationship and/or any agreement with said Hirer, including the right to forfeit any amount due to the hirer with the Company. For avoidance of doubt, the Company does not permit or accept any Hirer that is or has been a declared/undeclared/discharged/undischarged bankrupt. Furthermore, if the Hirer/Authorised Driver/individual operates the Company's Vehicles (with or without permission), he shall have no insurance coverage whatsoever.
- Hirer may add up to 2 additional named driver for his booking if he checks on “Additional Driver (s) under the optional add-ons before completion of the booking and agrees to pay an additional surcharge as listed.
The Hirer agrees not to:
- make or permit to be made any repairs or adjustments to be made to the Vehicle prior immediate notification to the Owner of any damages;
- remove or deface any identification marks or plates affixed to the Vehicle;
- fit any accessories to or to modify the Vehicle in any way without the consent of the Owner; and
- use or permit the Vehicle to be used or operated in a manner contrary to the Singapore Law
- The Hirer and the Authorised Driver(s) MUST be between 22 – 65 years old and be
USE OF VEHICLE
- The Hirer may use the Vehicle for business, social, domestic and leisure purposes. The Vehicle is not to be used, and the Hirer agrees not to permit it be used, for any purpose for which it is not expressly designed and not to use it for any driving tuition, sub-leasing, towing, racing, pace-making, or for competing in any form of motor sport or for any illegal purpose whatsoever.
- Whilst the vehicle is in your possession, you will be held fully responsible for any, but not limited to, vehicular accident, damages, lose, fire or theft caused to this vehicle.
- The hirer shall be responsible for the fuel, Electronic Road Pricing (ERP) and parking charges and Traffic fines arising from the use of the Vehicle provided by the Owner during Rental period.
- Vehicle is strictly for SINGAPORE AND WEST MALAYSIA USE up to Kuala Lumpur. Unauthorized use in other countries will result in suspension of membership.
- Smoking and pets are NOT allowed in the hired vehicle. Hirer will bear the cost of engaging professional services for the removal of any resultant stain in the Vehicle cabin.
- If the Hirer causes any inconvenience to other hirers and/or the Company, and/or damage to the Company’s car or other vehicles or properties, and/or fines/charges/penalties/fees as a result from the Hirer’s action, Hirer is liable for the cost of restitution and/or additional penalties.
- Without the prior written consent of the Owner, make or permit to be made any mechanical or other modifications, any alterations, additions, or repairs to the Vehicle, or fit any towing equipment or other accessories or non-standard tyres. In the event of any such modification, alteration, addition or repair (whether with or without the consent of the Owner), any additional or modified part of the Vehicle shall be deemed to become part of the Vehicle and shall belong to the Owner, without prejudice to any rights or remedies accruing to the Owner under this Agreement.
Remove or interfere with any identification marks or plates affixed to the Vehicle;
- deface the paintwork or bodywork of the Vehicle or add or erect any painting, sign-writing, lettering or advertising to or on the Vehicle, or attempt to do so or permit the same to be done;
- use or permit the Vehicle to be used or operated in a manner contrary to any law or regulation of Singapore; or
- sell, assign, mortgage, let on hire or otherwise dispose of or part with possession or control of the Vehicle or assign its rights under this Agreement or attempt to do so. In the event that the Hirer loses possession or control of the Vehicle, the Hirer shall take all necessary steps at the Hirer's own expense to recover possession and control of the Vehicle.
- The Hirer shall return the Vehicle to the Owner together with all tyres, tools, accessories and equipment, in as good order and condition (reasonable wear and tear excepted) as the state of the Vehicle was upon collection by the Hirer from the Owner.
- The Hirer shall ensure that the Vehicle shall not at any time during the Rental Period be driven by any person other than by the Hirer or an Authorised Driver and shall procure that the Authorised Driver complies with the terms and conditions of this Agreement as if an original party hereto. The Hirer shall be solely responsible to the Owner for any non-compliance by the Authorised Driver with the terms and conditions of this Agreement.
- The Hirer shall bear all costs of repair and rectification for any damage to the Vehicle resulting from negligence or improper use of the Vehicle by the Hirer or Authorised Driver or any person permitted by the Hirer to use the Vehicle.
- In the event of any breach of this Agreement by the Hirer or Authorised Driver, the Hirer shall pay the Owner on demand all losses and damages suffered by the Owner (including all legal costs and expenses incurred for and on behalf of the Owner for the enforcement of any provision in this Agreement, on a full indemnity basis) in connection with such breach, including any loss or damage arising from the loss of use or loss of or damage to the Vehicle for any reason whatsoever.
- The Hirer shall indemnify the Owner in full against any and all claims, actions, proceedings, damages, losses, liabilities (including any loss of revenue, loss of profits or indirect damages), costs and expenses (including legal fees and expenses on a full indemnity basis) that may be brought against, suffered or incurred by the Owner in connection with any use of the Vehicle, which are not otherwise covered by the insurance policy(ies) taken out by the Owner.
- The Hirer is only authorised to use the vehicle during the period of his/her (fully paid for) reservation (as per section 3). This use may be reasonable extended by an extension booking. If the Hirer continues to use/operate the vehicle beyond the end of the reservation, he/she shall be charged late fees (as per penalty charges). However, should the use/operation of the vehicle extend beyond the end of the reservation by 2 hours or more, the use/operation of the vehicle is no longer authorised or permitted by the owner. In which case, insurance coverage and any potential insurance claims due to accidents during this unauthorised/unpermitted use will be denied. Furthermore, such unauthorised/unpermitted use/operation of the vehicle may be reported to the police as theft of owner’s vehicle.
- The Hirer use of the "End Trip" function marks the end of his/her reservation; the timing of the the "End Trip" function may be before or after the actual end of the reservation. Once the "End Trip" function is used, the Hirer is no longer authorised/permitted to use/operate the vehicle (unless separate permission if sought and given by the owner).
- Due to new availability of multi-day rental in the system, regularly scheduled car wash may be performed differently. If the car is found parked at the designated car park during the booking period, the Hirer pre-authorises the owner to clean the exterior the car and, if time permits, clean the interior of the car.
- The Vehicle and its equipments within or part of it (e.g. In-Car Camera, Tribecar Onboard Computer, USB Charger, etc) may be protected with anti-tampering device and systems (e.g. anti-tampering stickers). If damaged by the direct/indirect action of the Hirer, the hirer may be liable for penalties, damages and fines by Tribecar. At the discretion of Tribecar, legal action may be sought against the Hirer in protecting the physical properties and intellectual properties of Tribecar. Furthermore, if the tampering leads to removal of critical information, e.g. removal of storage/memory for in-car memory, the Hirer's account will be suspended (possibly termination as well, as determined solely by Tribecar), all future booking removed without refund, and all insurance coverage (for past, present or future bookings) provided by Tribecar to the Hirer will be immediately revoked.
DUTIES OF THE HIRER DURING RENTAL PERIOD
The Hirer shall take proper care of the Vehicle and drive the same in observation of all traffic laws and regulations and in the event of any breach thereof, the Hirer shall pay all fines and penalties which may be incurred, and answer all traffic summonses, including all notices and inquiries in connection therewith. In particular, the Hirer shall ensure that the Vehicle:
(a) is not overloaded;
(b) has sufficient oil, water and tire pressure at all times; and
(c) is properly parked and locked when not in use.
The Hirer shall further be responsible for fuel, and all Electronic Road Pricing charges, parking charges, and toll fees arising from the use of the Vehicle and pay off all traffic summonses, including all notices and inquiries in connection therewith via the AXS after 5 working days of rental. If any traffic summonses, including all notices and inquiries are sent to the Owner, Tribecar will charge an administrative charge of S$10.00 (exclude GST) deductable via e-wallet.
The hirer must obey to all instructions provided by Tribecar, including the staff or appointed personnel of Tribecar. Failing to do, the hirer will be fined a minimum penalty of S100 (excluding GST) for administration and the use of the vehicle (including valid bookings) will be forfeited and withdraw with no reimbursement to the hirer.
VEHICLE RESERVATION / DEPOSIT / PAYMENT
- Reservation of the Vehicle shall be made in advance.
- Hirer can reserve only (1) Vehicle within the same date and time period. Priority for use of the Vehicle is on a first reserved, first served basis.
- The Hirer shall upon signing the Agreement pay to the Owner a deposit (the deposit) of S$100.00 (credit/debit card) for Singapore Citizen and S$1000.00 (local bank transfer only) for holding an employment pass (with at least 6 months validity). For approved New Drivers, an additional deposit of S$100.00 applies.
- Tribecar is a GST Registered company. All rentals and services are subjected to GST of 7% payable during checkout.
- Credits will be deducted upon confirmation of booking.
- Owner reserves the right to cancel all future bookings if the account runs into negative balance to offset the negative balance.
- In the event where there are no future bookings to offset the negative balance, membership will be suspended till Hirer top up his/her e-wallet account.
- Credit top up can be made through credit credit/debit card only.
Hirer will be required to pay a Payment Gateway Fee for all top-ups made to the e-wallet. The top-up amount will be as follows. Please seek the advice from the Owner for Payment Gateway Fees for top-ups above S$200.
Top Up Amount Payment Gateway Fee How much you will get in e-wallet $20 $1 $19 $50 $1 $49 $100 $2 $98 $200 $3 $197
- Without prejudice to the Owner's other rights, the Owner shall be entitled to forfeit and/or retain any part of the Deposit in the event the Hirer breaches, fails or neglects to pay any sums or charges due to or owning to the Owner. For instance, late fees, damages caused, accident excess, dormancy fee, penalty fee, and etc.
- The Deposit will be fully refunded, interest-free only when the Hirer has fully discharge his/her obligation stated in the Agreement up to 45 working days as the expiry of the Rental Period.
- The Deposit cannot be contra off as part of the rental fee.
- The Hirer's e-Wallet will be levied a dormancy fee after the account remains inactive for 6 months (first dormancy check will be in Feb 2019). A Hirer (or the Hirer's e-Wallet) is considered inactive if he/she has not make a booking for the last 6 consecutive calendar months. A dormancy fee of $5 will be levied on a monthly basis until the hirer makes a booking. The dormancy fee of $5 will be deducted from the e-wallet. The Hirer will have a ensure that his/her e-Wallet balance is non-negative to make a booking. After the booking, the Hirer's account will remain active for another 6 months.
- Hirer shall inspect the exterior and interior of the Vehicle against the checklist in the glove compartment for any dent, scratches during collection.
- Hirer is to report any apparent defect found which is not listed under the original condition before leaving the car park lot. If no report is made, Vehicle is aligned with previous condition as it was handed over. Hirer is to take a picture and send it to [email protected] for any discrepancy before leaving the carpark lot.
- Hirer is required to check if fuel light comes up upon ignition of engine and to report issue with picture evidence of fuel light within 15 minutes upon collection.
- Reservation will start exactly on the booking time made and not based on the time the car is unlocked.
- Early pick-up of the vehicle 30 minutes before prior to start time is not guaranteed and is subject to availability.
- At start of the booking or during the pickup of the car, if the hirer do not confirm that there are damages on the car or issues with the the booking via the web app (or via official support channels such as email), it is presumed that there are no damages on the car or issues with the booking. This is particularly relevant to situations where the Hirer fails to complete the Start Trip process on the app properly or otherwise.
- The booking/reservation shall be considered to have been fulfilled/used in full once the start time of the booking/reservation lapses. Therefore, even if the Hirer did not utilise the vehicle, OR, if he utilise the vehicle for a fraction of the booking period, there shall be no refund or partial refund for the any portion of the booking value.
- Hirer is required to return the Vehicle in the same condition as it was provided to Hirer at the start of the rental and is responsible for any repair or refurbishment costs for new defects found to be caused by Hirer. The forementioned costs will be added to the cost of the rental, subject to conditions.
- Vehicle is to be refueled using unleaded RON 95 / 98 or V Power. For vehicles in Standard or Premium categories, hirer is require to refuel using unleaded RON 95 and above (RON 98 or V Power).
- Hirer is to return vehicle without fuel light comes up or S$50.00 will be deducted from his/her e-wallet as penalty.
- Reservation shall end exactly at the booking time made and shall be returned to at its designated place before the agreed time. The reservation will only end after hirer click on "End Trip".
- Late return charge will be imposed if the trip is not ended successfully. Hirer is to allocate 10 - 15 minutes in advance to return the car at the car park lot and end trip before the agreed timing.
- For every 15 minutes block of late return, Hirer will be penalized S$10.00 (or the Peak rate for the car catergory, whichever is higher) and the next hirer will be rewarded with S$5.00 of credit as compensation.
- Owner will not be responsible for loss of or damage to personal belongings and the contents therein (including any valuables, even if we have been advised) during storage or during the disposal process caused and the Hirer hereby release Owner from any liability in respect thereof.
- The Hirer shall return the Vehicle to the Pick Up Location upon the expiration or termination of this Agreement failing which the Owner shall be entitled to repossess the Vehicle at the Hirer's expense at any time without giving him prior notice and the Hirer hereby irrevocably authorizes the Owner or its representatives to enter into any premises where the Vehicle is kept to repossess the same without being liable to any action or proceeding at the suit of the Hirer or any person(s) claiming under or through him. The steps that the Owner may take to repossess the Vehicle include, but are not limited to, entering the Vehicle with its spare key, towing the Vehicle, and/or relying on third party vehicle repossession services.
In the event that the Vehicle is repossessed by the Owner under this Agreement:
- the Parties hereby agree that the Owner will not be liable for the loss of any personal belongings of the Hirer in the course of repossession; and
- the Hirer will remain liable for any damage to the Vehicle at the point of repossession.
- At the end of the booking or during the return of the car, if the hirer do not confirm that there are damages on the car or issues with the the booking via the web app (or via official support channels such as email), it is presumed that the Hirer is responsible to any damages found later on the car and is responsible for issues with the booking. This is particularly relevant to situations where the Hirer fails to complete the End Trip process on the app properly or otherwise.
- Should the vehicle breakdown due to mechanical faults, the Owner shall not be held responsible for any consequential and incidental loss, i.e. income, fuel etc.
- The Owner is also unable to provide a replacement vehicle and all bookings made within the next 12 hours will be cancelled.
- If the Vehicle that the Hirer rented is met with an accident, the Hirer has to inform Owner immediately. No repair is to be done without Owner's approval. If the hirer is found towing and/or repairing the rented vehicle at any workshop unauthorized by us, penalty will be imposed.
- The maintenance of the vehicle will be borne by Owner, Hirer must keep note of the vehicle engine temperature, any overheating due to Hirer's/Hirer's negligence, repair and any miscellaneous cost shall be borne by the Hirer. If there is any problem due to wear and tear or vehicle breakdown, the Hirer is to report to Tribecar immediately and seek for advice/permission before proceeding to fix the issue.
- The Owner shall provide 24-Hours breakdown and emergency service at no extra cost to the Hirers if the vehicle suffers a breakdown or is involved in an accident. Hirer will have to press on "Need Help" - Emergency Button during their booking to call the contact center.
- The Hirer agrees that key locked inside the Vehicle, steering wheel locked, changing of a punctured tyres and stalling caused by empty fuel tank do not constitute a breakdown. The Hirers accepts a charge of S$50.00 if the 24-hour breakdown and emergency service is being deployed for such instances.
- The Hirer must ensure that the Vehicle has reasonable amount of fuel, engine oil, auto-transmission oil, radiator water at all times. Failure to perform may result to damages of the Vehicle and the Owner reserves its right to demand for compensation of the damages from the hirer.
- In the event if the car breaks down and is unable to move, hit on the 'Breakdown Button' on Hirer’s account page and a tow service will be engaged.
- Hirer will be responsible for any cost related to breakdown if the wrong type of fuel is pumped into the Vehicle.
- If the Hirer meets with an accident, the Hirer must contact MARS accident support (telephone number: +65 6333 2222) AFTER contacting Tribecar emergency contact center. Failure to do so will result in the automatic revocation of any purchased additional insurance product (e.g. CDW, PAI) without any refund.
- If the Hirer meets with an accident (e.g. collision with another car, causes damage to the hired car, etc) and fails to report it within 24 hours to Tribecar's designated reporting center, his purchased additional insurance product (e.g. CDW, PAI) will be automatically voided without a refund
ACCIDENT AND INSURANCE
The Owner shall insure the Vehicle against: all 3rd party risks and liabilities; loss or theft to the Vehicle; and damage to the Vehicle, subject to the appended Non-waiverable Excess:
OWN DAMAGE EXCESS PER ACCIDENT Location 1000cc to 2500cc Above 2500cc Premium Sedan 1000cc to 2500cc
Singapore S$2140 S$3210 S$4815 S$4815 Malaysia S$4280 S$6420 No coverage* S$9630 Singapore (with CDW) S$963 S$6420 S$3745 S$3745 Malaysia (with CDW) S$2140 S$12840 No coverage* S$7490 Singapore (with CDW and PAI) S$963 Not available Not available Not available Malaysia (with CDW and PAI) S$1926 Not available No coverage* Not available 3rd PARTIES EXCESS PER ACCIDENT Location 1000cc to 2500cc Above 2500cc Premium Sedan 1000cc to 2500cc
Singapore S$2140 S$3210 S$4815 S$4815 Malaysia S$4280 S$6420 No coverage* S$9630 Singapore (with CDW) S$1070 S$6420 S$3745 S$3745 Malaysia (with CDW) S$2140 S$12840 No coverage* S$7490 Singapore (with CDW and PAI) S$1070 Not available Not available Not available Malaysia (with CDW and PAI) S$2140 Not available No coverage* Not available
* Not all vehicles are allowed for use outside of Singapore. These categories - Standard Sedan, Standard MPVs, Premium Sendan and Premium MPV - are only for use in Singapore, no insurance coverage will be provided for these cars if the cars are used outside of Singapore. The hirer will be liable for any all damages to the rental car and/or claims by third party.
In the event of an accident, the Hirers shall:
- obtain vehicle registration numbers, names and addresses of the parties involved and of witness;
- not admit fault or liability;
- not abandoning the Vehicle without adequate provision for safeguarding and securing the same;
- notify the Owner immediately; and
- make a police report if any party suffers injury.
- CDW add-on is not available for New Drivers and some vehicles. You will be given the option to purchase CDW if it is available for the vehicle.
- PAI add-on is not available for New Drivers and some vehicles. You will be given the option to purchase PAI if it is available for the vehicle.
- The Hirer must report any and all car accident, both severe or minor within 24 hours. If the Hirer fails to report any accident, insurance may repudiate the case and all claims will be reported directly against Hirer regardless of whether CDW is purchased.
- For reparation of damages less than S$2000 to Owner’s vehicle, Hirer may be provided with the option to book the vehicle at their own cost and bring the vehicle to the workshop for repair. Hirer will then be required to provide pictures of repaired vehicle to Owner once repair is completed. If Owner deem that repair is not satisfactory, Owner will charge Hirer for any additional repair cost.
- When an accident involving the Hirer occurs, regardless of own damage or 3rd party vehicle, the Hirer pre-authorizes the owner to deduct the insurance excess amount (if any) from their credit card/ debit card/ e-wallet / bank account regardless of the insurance outcome. The Owner will refund (if any) the balance of insurance excess amount, less the cost of the accident, when the details of the accident are finalized.
- Insurance excess only covers the bodywork of the vehicle and Hirer will be liable for the loss of use subject to duration required for repair.
- The Owner will not be responsible for any incidental costs, e.g. reimbursement of taxi fares etc, due to vehicle breakdown / accident.
- The Owner shall insure the Vehicle against: all 3rd party risks and liabilities; loss or theft to the Vehicle; and damage to the Vehicle, subject to the appended Non-waiverable Excess:
PERSONAL ACCIDENT INSURANCE
- In order to enjoy the benefits provided by the Personal Accident Insurance (PAI), the hirer must have paid for this add-on during the creation of the booking.
- Hirer must provide a police report in additional to the usual GIA report for all accidents including personal injuries.
- Hirer must inform and come down to Tribecar's appointed workshop for all claims.
- The above plan covers both approved driver and approved relief drivers up to 68 years old.
- Claims reimbursement will be made within 60 days from date of document submission.
The hirer is responsible to provide the following documents to facilitate the claim:
- Death Claim: Death certificate, autopsy report, coroner's findings
- Permanent Disability Claim: Medical Report
- Temporary Disability Claim: Medical leave certificates
Medical Expenses Claim:
- Original medical bills & receipt
- Copy of NRIC / Work Permit (if applicable)
- A copy of inpatient discharge summary.
- Any other documents/receipts that maybe requested by the Insurer from time to time.
- Tribecar will undertake its best endeavour to process and submit this claim to the insurer but will NOT be held liable or responsible for any delays and claim rejection fully or partially by the Insurer and thereby reserve their rights to discontinue or terminate this Insurance scheme at any time without prior notice.
PARKING AND TRAFFIC OFFENSES
- Should the hired vehicle be involved in any traffic offence during the period, the Hirer agrees to be liable for any issues with the vehicle that arise under the Hirer’s care and agree to pay all fines and any amount government or semi-government authorities shall levy or impose.
- The Hirer must make sure that he/she has a valid driving license during rental period and that he/shes complies with the Singapore Road Traffic Act.
PRICING / CANCELLATION POLICY / PENALTY CHARGES
- All rates are quoted in Singapore dollars and are subjected to 7% GST (Goods and Services Tax).
- Rental is calculated on a hourly basis. Minimum rental duration is one hour.
- Cost/fees/surcharges of the rental/booking shall follow the listed rates. However, bookings that spans peak festive period or high demand period may carry a surcharge or have a different rate. Furthermore, due to extensions/adjustments/cancellations/alterations, booking rates/charges may be calculated differently. As such, the system and the owner's determination of the cost of the rental/booking shall be final.
- In cases where there is electronic pricing errors, e.g. when rental/prices/surcharges deviates and is lower by more than 20% of usual rates/market rates, the owner shall have to right to cancel and refund bookings made under erroneous rates and refuse to honour the erroneous rates without any compensation.
- When a Hirer is liable to the owner for penalty charge(s), late fee(s), and/or any charges or fees owed to the owner, the Hirer pre-authorizes the owner to deduct the amount from their credit card/ debit card/ e-wallet/ bank account.
- For certain class of car categories (e.g. Audi A3 in Premium Sedan), the Hirer will be requested to approve an authorisation hold of S$500.00 by Tribecar. This authorisation hold will reduce the Hirers credit card's credit limit but a charge will not be captured unless there is/are outstanding fee(s) due to Tribecar. It may be held for the length of the Hirer's booking or for at least 7 days. The Hirer may also be requested to re-do the authorisation if the authorisation has lapsed. This authorisation charge is tied to the Hirer's account and may be used to offset any charge(s) due to Tribecar for any booking/penalties/other charges.If the Hirer is unable to complete the authorisation hold, there will be no refund or partial refund for the booking. This is so even if the booking was utilized partially or not utilised at all.
- Cancellation charges will be borne by the Hirer if the hirer cancels his booking. Hirer will be charged S$0.80 if Hirer cancels for more than 48 hours; Hirer will be charged 50% of the rental if Hirer cancels between 24 - 48 hours prior to time of booking starts and 100% of the rental if Hirer cancels between timing of booking to less than or equal to 24 hours to the time of booking starts.
Hirer is responsible for ensuring their account with their private hirer service provider is updated. In the event if there are any discrepancies, owner will at its best effort to assist with hirer but will not be providing any refunds.
Clarification - If the previous Hirer is late by more than 45 minutes, the current Hirer may cancel the booking and receive a full refund of his/her booking. For avoidance of doubt, the current Hirer will not receive a share of the late fees if he opt to cancel and refund his booking. If the current Hirer proceeds with his booking, only then will he receive his share of the late fees.
- Owner will at its best effort basis put up an online announcement or email hirers to inform on any changes.
- Owner will have the right to cancel any Hirer's booking/s for any dispute in pricing discrepancy; Hirer abusing the Tribecar system; or Hirer not complying with the terms and conditions stated by owner.
- The up to date penalty fees and charges may be found in the FAQs of the website: https://www.tribecar.com/help
- In the best interests of the community and the business, the Owner has the right to cancel, amend, or create bookings on behalf of the hirer with no notice and no reimbursements.
TERMINATION OF AGREEMENT
- The Owner reserves the right to terminate the Agreement if the Hirer breaches to any part of this agreement; or do or allow to be done any act or thing which in the opinion of the Owner may jeopardize the Owner's rights to the Vehicle and the safety of the Vehicle/property/staff/public.
- In view of public safety and the safety of the Owner's Vehicle/property/staff, if the Hirer has 12 or more demerit points (under the DIPS program by the Traffic Police), or if the hirer has been blacklisted by other firms (affiliated or otherwise) for any reason whatsoever, the Owner reserves the right to terminate the Agreement.
- For avoidance of doubt, if the e-Wallet is negative (i.e., the Hirer owes the Owner payment), and if the money owed is the same or more than the security deposit paid by the Hirer, the Owner may first deduct the amount owed by the Hirer from the security deposit and close the member's account and/or terminate this agreement without notice.
- If the Owner exercises the right to terminate the Agreement, the Owner will fully refund the Security Deposit and the balance of his e-Wallet (including any future booking that will be refunded as credit to the e-wallet first) to the hirer via a Cheque. This refund only occurs if there is no outstanding amount due to the Owner and if the Owner has no outstanding or ongoing unresolved issues with the Hirer.
- In exercising its right to terminate a Hirer's account, the Owner may immediately suspend the account of the Hirer and suspend all future bookings made by the Hirer. The Owner will also send the hirer an notification (via phone call/SMS/letter/email) of the suspension.
- Prior to the termination of this Agreement, the Hirer has to close his/her account by sending notice to the Owner. The Hirer has to do so by filling up the termination form and mailing it over to the Owner. All balances in the e-Wallet will not be returned and the Hirer are encouraged to exhaust them first prior to the account closure.
- If the Hirer did not make any booking prior to his account termination, Hirer will be charged an administrative fee of S$5.00 (exlude GST) from Hirer’s deposit.
- If the Hirer is aged beyond stated permitted age range, his account will be automatically suspended, all insurance coverage will be withdrawn and his or her account will be terminated as per 12d.
Upon the termination of this Agreement, the Hirer agrees to pay the Owner
- all arrears of the Rental and all other sums accrued and unpaid at the date of termination;
- cost of all repairs required at the date of termination;
BOOKING SITE USE
- This booking engine may contain links to resources located on servers or websites operated by parties other than Tribecar. If the Hirer uses these links,he/she leaves this booking engine (website). Such hyperlinks are provided for his/her reference and convenience only. The inclusion of hyperlinks on this booking engine to other websites or servers does not imply any endorsement of the material on such websites or servers (including but not limited to material relating to travel information or services) or any association with their operators. Tribecar does not control and is not responsible for such websites or the servers or the parties operating such websites or servers and accordingly Tribecar accepts no responsibility or liability for any material contained on those servers or websites, or the accuracy or legality of information contained on other websites or servers. Hirer is advised to use his/her own discretion when communicating and utilising services from these other websites or servers. If Hirer decides to access any of the third party websites linked to this booking engine (website), he/she is doing so entirely at his/her own risk.
PERSONAL DATA PROTECTION POLICY
- This Personal Data Protection Policy notice for personal data ("Notice") is issued to all our valued customers and guests (Collectively known as "Hirers") of Tribecar, pursuant to the statutory requirements of the Personal Data Protection Act 2012 ("PDPA").
- Tribecar takes it responsibilities under Singapore's PDPA seriously. Tribecar also recognizes the importance of the personal data Hirers have entrusted to the Company and understands its responsibility to properly manage, protect and process your personal data of the Hirers.
- During your course of dealing with Tribecar, Tribecar may have, and / or will collect, use, disclose and process Hirers’ personal data for purposes, including, communicating; providing services, responding to your enquiries or complaints, provide you with information and/or updates on products, services and/or promotions offered by Tribecar and/or its associated and its subsidiary companies or any selected third parties and other purposes required to operate and maintain business as set out in Tribecar’s Personal Data Protection Policy (collectively referred to as "Purposes").
- In order to conduct Tribecar’s business operations more smoothly, Tribecar may also be disclosing the personal data provided by Hirers to Tribecar’s third party service providers, agents and/or Tribecar’s affiliates and/or subsidiary companies or related corporations, and/or other third parties whether sited in Singapore or outside of Singapore, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on Tribecar’s behalf or otherwise, for one or more of the above-stated Purposes.
- It is necessary for Tribecar to collect and to retain your personal data. If Hirer do not provide Tribecar with your personal data, or do not consent with this Notice or our Personal Data Protection Policy, Tribecar will not be able to effectively provide products and/or services to Hirer, if at all. We are committed to ensuring that your personal data is stored securely. Tribecar have the right to request for access to, to request for a copy of and to request to update or correct Hirer personal data held by Tribecar. Hirer have the right at any time to request us to limit the processing and use of his/her personal data. (For example, requesting Tribecar and/or its subsidiary companies to stop sending Hirer any marketing and promotional materials or contacting Hirer for marketing purposes).
- Hirer’s written request should be email to: [email protected] and reply to sender to unsubscribe for future updates / promotions.
- By submitting your personal data to us, Hirer consent to Tribecar collecting, using, disclosing and processing your personal data in accordance with this Notice. Tribecar will also take it that all personal data provided by Hirer is accurate and complete, and that none of it is misleading or out of date. Hirer will promptly update us in the event of any change to his/her personal data.
- In some circumstances, Hirer may have provided personal data relating to other individuals (such as his/her spouse, family members or other third party including minors). The Hirer must represent and warrant that his/her is authorised to provide his/her personal data to Tribecar and Hirer have obtained the consent to the collection, use, disclosure and processing of their Personal Data in accordance with this Notice.
- Tribecar reserves the right to update and amend this Notice or Purposes from time to time. We will notify Hirer of any amendments to this Notice or its Purposes via announcements on Tribecar’s website or other appropriate means. If Tribecar amends this Personal Data Protection Notice or our Personal Data Protection Policy, the amendment will only apply to personal data collected after Tribecar has posted the revised Notice or Purposes.
- The Hirer accepts and agrees to be bounded by the conditions in this section before using the Vehicle for entry into Malaysia. Vehicle usage in Malaysia is only applicable in West Malaysia up to and/or no further than Kuala Lumpur, Malaysia.
- Hirer intending for entry into Malaysia has to indicate on checkbox for Malaysia usage prior to booking confirmation. If Hirer did not opt for Malaysia usage, vehicles are not allowed into Malaysia. Hirer will not be compensated for any partial use between Singapore and Malaysia during booking period.
- Only vehicles under the category Economy Sedan and Economy MPV are allowed for Malaysia Usage. Standard category cars are not applicable nor allowed entry into Malaysia.
- Hirer has to make a minimum booking of 6 hours to enter into Malaysia and agrees to pay an additional surcharge on top of hourly rental and compulsory Collision Damage Waiver (CDW) at an additional 6% of total cost.
- Extension will not be allowed for Malaysia use and late fee applies if the hirer returns the Vehicle beyond the booking time.
- The Hirer will be requested to approve an authorization hold of S$200.00 by Tribecar during the Start Trip. The authorization hold will reduce the Hirers debit/credit card's credit card limit but a charge will not be captured unless there is/are outstanding fee(s) due to Tribecar. It may be held for the length of the Hirer's booking or for at least 7 days. If the Hirer is unable to complete the authorization hold, there will be no refund or partial refund for the booking. This is so even if the booking was utilized partially or not utilized at all. Any cancellation or amendment will be subject to existing cancellation and amendment policy.
- Hirer shall abide by all Singapore Immigration regulations and Malaysia government's regulations and be responsible for all Traffic Police and Curt summons and fines. All unsettled traffic offenses or fines committed by hirer during the period will be charged to the hirer in full with additional administrative charges incurred.
- Hirer will be responsible for any incidental damages / cost incurred during booking in Malaysia, inclusive and not limited to outstanding traffic fines, breakdown, battery, tyres, towing fee, and any loss, damage, costs and expenses arising from the breakdown of the vehicle.
- In the event of accident, insurance excess for Malaysia use will be doubled own damage excess and third party excess (per accident basis, subject to 7% GST, see 8a). The compulsory CDW will reduce hirer damage own damage excess and third party excess (per accident basis, subject to 7% GST, see 8a). For insurance excess for New Drivers, see 8a. CDW and PAI is also not available for New Drivers.
- Hirer shall also obtain vehicle registration number, names and address of the parties involved. Hirer shall not abandon the Vehicle without any adequate provision for safeguarding in the event of an accident.
- Hirer is to make a police report and will be liable for any cost incurred if the Vehicle is loss or stolen.
- Hirer is allowed to make simple rectification work, with prior approval from Tribecar, such as punctured tyres, flat battery and faulty air-conditioning system in the event of breakdown and all cost will be borne by Hirer. The Owner will also not be liable or responsible for any monetary compensation incurred by hirer for the rectification work.
- Hirer entering into Malaysia without informing the Owner will result in penalty fee of S$400 or immediate termination of his account and security deposit of S$100 will not be refunded. Hirers who wish to rejoin Tribecar would need to have settled all outstanding fees / fines from prior membership period with Tribecar.
- The Hirer and the Authorised Driver(s) MUST have a valid Class 2B/2A/2 License with at least 2 years of local driving experience to be eligible for motorcycle rental.
- Where applicable in this terms and conditions document, the terms "Driver", "Hirer" may be used interchangeably with the term "Rider". Similarly, "Driving", "Operating" may be used interchangeably with the term "Riding". Lastly, terms such as "Bike", "Scooter", "Vehicle" may be used interchangeably with the term "Motorcycle". In cases where the terms are unclear, Tribecar shall have sole discretion in the final determination on the usage of these terms.
- Petrol policy for motorcycles differs from petrol policy for cars. The Hirer is required to return the motorcycle with a full tank of petrol at the end of each booking before Ending Trip.
- Motorcycle helmet (or safety headgear), gloves, rider's safety apparel is not provided with the booking. The Hirer is to bring along their own safety equipment(s).
- The Rider will not be able to start the bike once the trip is ended. For safety reasons, the Rider is advised not to End Trip while on the move or when the motorcycle is away from the designated parking.
- PAI (at extra cost) is mandatory for all bookings.
- The insurance policy for motorcycle provides for commercial usage. The hirer may use it for deliveries and/or logistics services but NOT for the provision of passenger-carrying service. E.g., HonestBee / NinjaVan / Deliveroo / NTUC / RedMart / PizzaHut / McDonalds / Road Bull / Riverwood / GrabFood / Go-jek (Logistics/Services), etc but not Grab/Go-Gek (passenger carrying).
The insurance coverage is as below:
Own Damage Excess per Accident Location Class 2B Class 2A Class 2 Singapore Book Value of Vehicle/Cost of Similar Replacement Malaysia No Coverage Singapore (With CDW) Book Value of Vehicle/Cost of Similar Replacement Malaysia (With CDW) No Coverage Singapore (With CDW and PAI) Book Value of Vehicle/Cost of Similar Replacement Malaysia (With CDW and PAI) No Coverage 3rd Parties Excess per Accident Location Class 2B Class 2A Class 2 Singapore $2140 To be Advised To be Advised Malaysia No Coverage Singapore (With CDW) $1819 To be Advised To be Advised Malaysia (With CDW) No Coverage Singapore (With CDW and PAI) $1498 To be Advised To be Advised Malaysia (With CDW and PAI) No Coverage
- The stated insurance excess only applies to authorised Riders whom are older than 22 years old and have at least 2 years of riding experience (based on passed date of the relevant riding class's Traffic Police riding test or the issuance of licence by Traffic Police for the relevant riding class, whichever is more recent).
- The stated insurance excess excludes loss of use for downtime of the vehicle.
Tribecar and its affiliates or subsidiary companies recognises and appreciates the importance of responsible use of personal data collected on this booking engine. Therefore, Tribecar takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to Tribecar will be treated in accordance with any data privacy related legislation as may be adopted in Singapore from time to time.
For us to process a booking for you, we require some information from you. This includes your name, your phone number, email address, identification number, driving license particulars, date of birth and proof of residence. Also, we may require your credit or debit card details so we can guarantee your rental vehicle when you pay your rental amount and/or deposit. You consent to Tribecar holding your personal data for the purposes of facilitating vehicle rental on this booking engine and to disclosing your personal data to a rental vehicle provider when you book a rental vehicle from that rental vehicle provider using this booking engine.
You should be aware that where you link to another website from this booking engine, that Tribecar has no control over that other web site. Accordingly, Tribecar cannot guarantee that the controller of that web site will respect your privacy in the same manner as Tribecar.
We will use your email address and phone number for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features and marketing campaigns on the booking engine. We will use your phone number to contact you urgently if there is a problem with your booking. Upon every signup, a welcome SMS may be sent to your phone number. Please be reminded that you MUST officially notify us at [email protected] if you do not want to receive any promotional messages from Tribecar and its affiliates and subsidiary companies. In the event you do receive promotional messages, please reply to the sender and request your contact number to be removed from their mailing list. You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected.
On occasions, we may supply statistics about our customers to third-parties such as rental vehicle providers or other agents. These statistics never contain personally identifying information