TribeShield:
• Claim up to $5,450 for insurance excess (Experienced Drivers) or up to $8,720 (New Drivers).
• $0.70/hour (capped at $12/day).

TribeShield Plus:
• Claim up to $6,540 for insurance excess (Experienced Drivers) or up to $9,810 (New Drivers).
• Full excess reimbursement for Experienced Drivers (up to 90% for New Drivers).
• Priority claim payout within 1 year from GIA report date.
• $0.90/hour (capped at $15/day).

TribeShield Plus is exclusively available to Full Tribecar Accounts. Members with a Trial Account are not eligible for this add-on.

Where an additional driver is involved in a TribeShield or TribeShield Plus claim, a $200 (incl. GST) processing fee shall be charged.

As an example, if you are an Experienced Driver and are involved in an accident that damages another vehicle, the applicable insurance excess may be S$6,540 (incl. GST).

TribeShield Plus may reimburse up to 100% of your insurance excess paid (up to S$6,540), reducing your out-of-pocket cost to S$0. TribeShield Plus also includes priority claim payout within 1 year from the GIA report date, with no need to wait for insurance discharge.

Alternatively, TribeShield may reimburse up to 83% of your insurance excess paid (up to S$5,450), reducing your out-of-pocket cost to as low as S$1,090.

Yes. Even during a short 2-hour trip, accidents can happen. TribeShield helps reduce your financial burden by providing reimbursement for eligible insurance excess claims in the event of an accident.

For a limited time, TribeShield is available from just S$0.70/hour (usual S$1.31/hour). For greater protection and priority claim payout, you may choose TribeShield Plus from S$0.90/hour (usual S$1.91/hour).

A small additional cost can provide valuable peace of mind throughout your journey.

Simply select TribeShield under Additional Coverage when making your booking.

For a limited time, TribeShield is available from just S$0.70/hour (usual S$1.31/hour). Alternatively, you may choose TribeShield Plus from S$0.90/hour (usual S$1.91/hour) for enhanced protection and priority claim payout.

Yes! TribeShield coverage auto-caps at S$12 per 24-hour day, while TribeShield Plus caps at S$15 per day. Once reached, you aren't billed further hourly rates for protection across that booking day.

Most Tribecar vehicles are eligible for TribeShield and TribeShield Plus protection, with the exception of motorcycles. You can select your preferred protection option under Additional Coverage before the commencement of your booking. Protection is not included by default and must be added before your trip starts.

No. TribeShield and TribeShield Plus cost the same for all members, regardless of whether you are a New Driver or an Experienced Driver.

CDW reduces your insurance excess by a percentage in the event of an accident.

TribeShield and TribeShield Plus are excess reimbursement plans. You will first pay the applicable insurance excess and submit a claim thereafter. Upon successful claim approval, TribeShield or TribeShield Plus will reimburse the eligible claim amount according to your selected protection plan.

No. Personal Accident Insurance (PAI) provides coverage for accidental death, permanent disability and medical expenses arising from an accident. TribeShield and TribeShield Plus help reduce your financial burden by reimbursing eligible insurance excess claims arising from vehicle damage in an accident.

In the event of an accident, you must first report the accident at Tribecar's appointed reporting centre and pay the applicable insurance excess.

Once the required documentation is available, submit your claim to Tribecar at support@tribecar.com. Upon successful claim approval, reimbursement will be processed according to your selected protection plan.

For TribeShield Plus, eligible claims may enjoy priority claim payout within 1 year from the GIA report date, without the need to wait for insurance discharge.

Claims may not be eligible if:
• The applicable insurance excess has not been paid in full.
• A GIA report has not been lodged.
• The primary motor insurance policy has not been activated.
• The accident was settled privately.
• The protection add-on was not selected before the commencement of the booking.
• The claim is found to be fraudulent or contains false or misleading information.
• The vehicle was used for illegal or unlawful activities.
• The driver was found to be speeding, driving recklessly, driving under the influence, or engaging in unsafe or unlawful driving behaviour leading up to the accident.

No. Private settlements operate outside standard insurance frameworks. Because no primary motor insurance claim gets filed or validated, processing an excess reimbursement claim will not be possible.