About Tribecar
What is Tribecar?
It is a marketplace for car rental operators and hirers. Hirers can rent the car both leisure and commercial usage on hourly or daily basis.
How is Tribecar different from other car sharing?
Tribecar is the only car-sharing model in Singapore equipped with private hire insurance and complied with LTA regulation, allowing commercial (driving for Uber/GrabCar) and/or leisure usages.
What are the main benefits of using Tribecar?
- You can use it for commercial usage (Uber/GrabCar) to earn money.
- Save the hassle of documentation and key exchanging at traditional car rental companies.
- Pay only what you need with our hourly or daily rental rates.
- Tribecar is conveniently parked within minutes from the MRT.
- Our rental rates are very affordable and start from as little as S$0.50 per hour and from as little as S$65 per day (24 hour usage).
- It is not restricted by the business opening hour and you can collect the car any time of the day.
Is Tribecar better than owning a car?
Tribecar is for the occasional use when the need arises. We give you the flexibility of using a car whenever you need one but taking care of all other costs.
What can I use the car for?
It could be for leisure activities from fetching your kids to school, buying groceries, running errands, Valentine Day, going for dates, a spin around Singapore, any recreational activities to commercial use for GrabCar, and much more.
What are the requirements to join Tribecar?
You must be
- Between 18 - 65 years old
- Be a Singaporean/PR who possess a valid Singapore driving license with 2 years of local driving experience (as indicated on your Singapore driving licence) or holding an employment pass with valid Singapore Driving License of at least 2 years.
How can I join Tribecar?
Click on this link to sign up online, no membership fees required! If you have questions, please talk to our online team daily from 3pm to 12mn SGT (excluding PH). They can activate your account online! We highly recommend no walk-ins, very often we are out of office for deployment.
What are the costs involved?
There will be a refundable security deposit collected per person at S$100/- (Singaporean/PR with local driving licence) or S$1000/- (Foreigners with local or international driving license) deducted through credit/debit card when you register online. An additional S$100/- security deposit applies for New Drivers.
Rental is chargeable at an hourly rate. Unlike other car sharing, we do not collect membership fees. The security deposit will be refunded back to you only upon termination of membership.
Can I add named driver to my reservation?
Yes, you can add up to two named driver, chargeable at 10% for current member and 30% for non-member per booking whichever that is higher. The non-member must also fulfill the requirements (in terms of eligibility such as driving experience, age and possession of valid driving licence (vocational licence too if required).
My friend is also a member of Tribecar. Can he drive when the reservation is made under my account?
Please add a named driver (up to a maximum of two drivers) when making a booking.
Are there any contractual terms I should be aware of as member with Tribecar?
All hirers have to agree to our terms and conditions prior to signing up. The terms and conditions are subject to changes. Please click https://www.tribecar.com/terms for the latest copy.
What happens to the log card and insurance if I were to drive for Grab?
Drivers are required to make advance booking/s and to download the log card, COI, and PHV Decals from their booking page and submit them on Grab's platform 3 business days prior to their booking.
Click here for more FAQs if you wish to use Tribecar to drive for Grab.
When will my account be activated?
Account activation may take up to 3 - 5 working days. If you have waited for 5 working days and have yet to receive an SMS/email from us on the activation of your account, do let us know via email ([email protected]). Alternatively, use our Signup Online Chat that is open daily from 3PM to 12MN (SGT) (exclude PH) for registration assistance.
My account is disabled, what can I do?
We are sorry but your account may take about 3 - 5 working days to activate. Please use our Signup Online Chat that is daily (exclude Public Holiday) from 3PM to 12MN SGT to talk to us. The chat is at the orange popup at the lower right hand corner of your screen. Alternatively, out of Signup Online Chat hours, please email ([email protected]) for assistance.
Resetting your account password
To reset your password, simply proceed to the Login webpage and click on "I Forgot My Password". Click on the reset web link provided via email and you will be able to change your password accordingly.
Updating your account information
Only your contact number and email address can be updated by simply logging in to your account and clicking on "Edit Profile". If you wish to change other information (eg. Residential address) linked to your account, do write in to us at [email protected] for assistance.
How can I add Tribecar website as a shortcut on my mobile phone?
We encourage you to add Tribecar as a shortcut on your mobile phone for easier use! Please see below for the steps on how you can do so:
Android: Google Chrome > Enter www.tribecar.com > Click on bottom right hand corner of the browser (3 dots) > Add to home screen
iPhone: Safari > Enter www.tribecar.com > Click on the browser's "Share" icon (square button with arrow pointing up) > Add to home screen
Android: Google Chrome > Enter www.tribecar.com > Click on bottom right hand corner of the browser (3 dots) > Add to home screen
iPhone: Safari > Enter www.tribecar.com > Click on the browser's "Share" icon (square button with arrow pointing up) > Add to home screen
Reservation / Booking
How do I reserve with Tribecar?
You can reserve a car at www.tribecar.com after registration.
How long in advance can I book a car?
You can book a car up to 4 weeks in advance. You can also use the Book NOW feature to book now and collect the car immediately.
Can I pick up the car earlier?
If there is no booking on the vehicle you book for the previous hour, you can pick up the car 30 minutes earlier. Just refresh the Account page 30 minutes before your pickup time to check if you are eligible. There will be a prompt message: "Car is available for early pick-up"
How short can I book a car for?
The minimum reservation length for any booking is an hour.
When is a car going to be in my neighborhood?
If we have more than 10 members in the neighborhood, we will setup a pick-up location there.
What is "Car Availablity"? How do I make use of it?
Car Availability displays the category availability for the days selected.
To make use of it, users would need to understand the meaning of the colors.
- Available
- All Cars are available at this time slot.
- Unavailable
- No Cars are available at this time slot.
- Limited Cars
- Some cars are available at this time slot.
- No Longer Available
- The schedule will not be displayed as the time has passed, or this category is no longer available.
When Limited Cars are displayed, hover your mouse pointer over the time slots to see which car is available during that time.
Though the system will assign the car to you, it would be useful to understand which cars are available.
When cars are limited, there is a small chance that the system is unable to assign you as a single car at the time that you need it. An example of such a scenario shown below:.
What is this $200 (Malaysia Usage) / $200 (Premium Cars) / $200 (Special Drive) authorisation hold?
(Until further notice, Auth Hold for Audi A3 is waived.) If you book any cars in any of the Premium categories (e.g. for Audi A3, Mini Cooper), or if you make a booking for Malaysia use, you may be requested to approve an authorisation hold by Tribecar for the length of the booking or for at least 7 days. If you use a credit card, this reduces your available balance but does not appear as a charge on your statement.
This is similar to how you place a authorisation hold on your credit card when you check into a hotel. If your booking extends beyond 7 days, you may be requested to re-approve this authorisation. If there are any damages or accidents or fines or any other charges incurred by you to due from you, we will capture this charge to offset any outstanding balance due from you. Otherwise, this authorisation will be cancelled automatically.
If you are unable to complete the authorisation hold, there will be no refund or partial refund for the booking. This is so even if the booking was utilized partially or not utilised at all.
Booking Amendment
What is the time frame for me to make changes to my booking?
Amendments to bookings are not allowed. If you need to amend your booking, please cancel and make a new booking. The cancellation policy can be found here.
I wish to extend my booking. How can I do it?
Click on the “Extend Trip” button and indicate the number of hours you wish to extend for.
If you have confirmed the booking extension, please ensure that you have received the Booking Extension Confirmation email so that you know it's successful!
Please note that extension is not allowed after your booking end time. Therefore, do process it before your trip ends!
If you have confirmed the booking extension, please ensure that you have received the Booking Extension Confirmation email so that you know it's successful!
Please note that extension is not allowed after your booking end time. Therefore, do process it before your trip ends!
What is the amendment / cancellation policy?
Amendment / Cancellation less than or before 24 hours will incur 80% rental charge.
Amendment / Cancellation equal or between 24 to 48 hours will incur 50% rental charge.
Amendment / Cancellation more than or after 48 hours will incur $0.80 cancellation charge.
In the unlikely event of breakdown before your collection, a refund or replacement may be given to you. In the unlikely event of breakdown during your reservation, the remaining hours will be refunded as credits to your account.
Amendment / Cancellation equal or between 24 to 48 hours will incur 50% rental charge.
Amendment / Cancellation more than or after 48 hours will incur $0.80 cancellation charge.
In the unlikely event of breakdown before your collection, a refund or replacement may be given to you. In the unlikely event of breakdown during your reservation, the remaining hours will be refunded as credits to your account.
What if I want to terminate my account?
Please write to us at [email protected]. We will reply with a termination form. Please do fill it and mail the form back to us and we will process your termination. Do note that credits are non-refundable and please use up your credits in your e-wallet before termination. For information on the refunds of the security deposit, click here.
How long will the refund of the security deposit take?
It may take up to 45 working days to process for the termination and your security deposit will be refunded back to you in a cheque. The reason for 45 working days is that we will need to check for any fines, penalty, foreign summons, insurance and court case before finance will be able to close the account.
What happens if I am late for my booking or if I did not turn up?
Charges will begin from the time you made your reservation, regardless of the usage of the car.
What are the charges for returning the car late?
For every 15 minutes block (or part thereof) that you are late, you will be penalized S$10.00 and we will compensate the next hirer (who will be waiting for you) for S$5.00. Note, if festive charges apply, the late fee per block will be S$10.00 or the festive charge, whichever is higher.
Hirers are also allowed to cancel their booking for full refund on the various scenarios if the previous hirer is late.
Hirers are also allowed to cancel their booking for full refund on the various scenarios if the previous hirer is late.
| Duration of booking | Minimum waiting time before full refund on cancellation |
|---|---|
| 1 – 2 hours | 5 mins |
| 3 – 23 hours | 15 mins |
| More than or equals to 24 hours | 45 mins |
Payment / Pricing
How much does it cost to rent for an hour?
Please refer to the rates table here.
You will be shown the nett total before you confirm your booking. There are no hidden costs.
You will be shown the nett total before you confirm your booking. There are no hidden costs.
What does the payment consists of? Are there any hidden charges?
We dislike hidden costs as much as you do. So what you see, is all that you need to pay. Prices are for rental on a pay-as-you-use basis. It does not cover incidental expenses such as parking, ERP and fuel.
What does your e-wallet consists of?
There are two components in your e-wallet - the amount that you top up as cash and the amount that is given to you in credits. Do note that credits will not be refunded back to you upon termination and you can use up all your credits before termination.
How and when will payment be deducted?
Once you made a reservation, credits will be deducted upon the confirmation of the booking.
Is there a minimum credit I need to have in my account?
You do not need minimum credit into your e-wallet but it is advisable to have at least S$20.00/- in your e-wallet just in case of late charges. If your e-wallet runs into negative balance, your future bookings will ALL be cancelled.
My account runs into negative balance. What will happen?
If your accounts run into negative balance, all future bookings will be cancelled and the amount for your future bookings goes back to your credit account. You will have to remake the booking again. You will have 24 hours to top-up your account in order not to have your account suspended. After which, you will have to remake the booking again.
How do I top up my e-wallet and is there an expiry date for my credits?
You may top up your e-wallet through the online credit/debit card top up system. Do note that a Payment Gateway Fee of between $1 - $3 will be chargeable for top-ups up to $200. Should you top up a custom amount (more than $200), there will be an additional $1 Payment Gateway Fee imposed per $100 increments. E.g. if you topup $300, you will incur a total of $4 in Payment Gateway Fees.
While your membership is active, the credits in your account do not expire. However, do note that dormancy fee of $5 per month will be chargeable if the account remains inactive for 6 months.
While your membership is active, the credits in your account do not expire. However, do note that dormancy fee of $5 per month will be chargeable if the account remains inactive for 6 months.
I think there is something wrong with my credit balance. What can I do?
Email us at [email protected]. We will look into the matter and we will revert back to you. You can also check your own transaction after you log into your account.
Can I exchange credit for cash or transfer it to my friend?
The credit can only be spent on trips are not refundable for cash. You are also unable to transfer credit to your friends.
I wish to appeal against the e-wallet charges
Email us at [email protected] We will look into the matter and we will revert back to you. You can also check your own transaction after you log into your account via your e-wallet section.
Collection / Returning
Where can I locate the car?
You can refer to your booking details after you login. A map with the details to the location can be found on your account page.
How do I unlock the car?
The "Start Trip" is only enabled on the start time of your booking. Click on the "Start Trip" button, a blue lamp above the driver door handle will blink when the door is unlocked. Your trip will start based on the timing you booked.
Where are the car keys?
The car key will be located in the glove compartment to the left of the steering wheel. Please remember to return the key to the key compartment at the end of the trip. If you fail to do so, a key recovery service fee of $50 will be charged to your account.
What if the car is damaged?
There is a checklist located in your glove compartment. Go through the exterior of the car and checked against the dents, scratches or other damages. If anything is different, please report it by email: [email protected]. Please provide us with as much details as possible. You do not want to be held responsible for any damage you did not cause, so remember to check at the start of every reservation.
Can I return the car at a different location?
No, you have to return the car to the exact parking lot where you took it.
If I get down from the car during my reservation, do I use my phone to lock the car?
No, you only use the unlock/lock car button from your phone during the start/end of your reservation. You can use the car key to unlock/lock the car during the reservation whenever you need to get down.
Where can I park the car after my reservation?
Please return the car back to the same parking location where you pickup the vehicle. If you are unable to park your car within the range of carpark lot numbers, report issue to let us know which Deck/Lot you have parked at. Note that your trip is only successfully completed after you click on end trip. Do arrive 10 minutes before your booking end to end trip or else cancellation charge will apply.
How can I end my reservation?
After you park the car, collect your belongings, remove any trash and tap the "End Trip" button. A blue lamp beside the steering wheel will light up after the door is locked. Do note that the reservation is only ended until you successfully locked the door and the page displays the message "Your reservation has ended. Thank you for using Tribecar". If you receive an error message, please try to "End Trip" two more times. Otherwise, email us immediately with the issue and you may leave the car.
Please arrive 10 minutes before the end of your trip at the parking location so you may have enough time to tidy the car for the next customer. Please remember to return the key to the key compartment. So that you are able to "End Trip". For safety reasons, you must unbuckle all seat belts before ending the trip.
Please arrive 10 minutes before the end of your trip at the parking location so you may have enough time to tidy the car for the next customer. Please remember to return the key to the key compartment. So that you are able to "End Trip". For safety reasons, you must unbuckle all seat belts before ending the trip.
Driving
I got an ERP fine/parking ticket. What should I do?
Please make payment within the next 05 working days at any AXS station or at onepay.onemotoring.com.sg. If not, we will send your particulars to the relevant authorities and they will send you a fine notice separately and charge an administration fee of S$10 from your e-wallet. (w.e.f 1 Jan 2017).
Are pets allowed in the cars?
We strictly do not allow pets in the cars to be considerate to the next user that might be allergic to pets. You will be fined S$200 if there are fur found in the car.
Can I smoke in the car?
Smoking is strictly not allowed, even with the windows wound down. Customers caught smoking will be fined at S$200. Holding a cigarette outside the car while driving is still considered smoking as well.
Who pays for fuel?
You will have to top up fuel for your drive and return fuel at any level so long as the fuel light does not comes up. If the next hirer report that the fuel light comes up; we will deduct $20 (first offense) to $50 (second offense onwards) from your account. Hirer collecting the car has to take picture of the fuel light UPON IGNITION to show the picture of the fuel light and report issue within 15 minutes of reservation.
IMPORTANT: All Toyota Prius (Gen 4) must be filled up to FULL TANK (Petrol RON 95 or better) immediately prior to the conclusion of the Rental Period.
If you return the car with less than Full Tank, you will be levied the relevant Fuel Top-up Charge (See T&Cs, typically SGD 20) per 1/8th of the tank or part thereof. The subsequent hirer will be reimbursed 50% of the fuel fees successful collected.
For vehicles under the (Fuel Included) Standard SUV category, if the fuel drops below ¼ level, you are required to refuel the vehicle to a full tank. The provided fleet cards should be used to refuel your vehicle at the respective petrol kiosks (Shell fleet card to be used at Shell kiosks | Esso fleet card to be used at Esso kiosks).
IMPORTANT: All Toyota Prius (Gen 4) must be filled up to FULL TANK (Petrol RON 95 or better) immediately prior to the conclusion of the Rental Period.
If you return the car with less than Full Tank, you will be levied the relevant Fuel Top-up Charge (See T&Cs, typically SGD 20) per 1/8th of the tank or part thereof. The subsequent hirer will be reimbursed 50% of the fuel fees successful collected.
For vehicles under the (Fuel Included) Standard SUV category, if the fuel drops below ¼ level, you are required to refuel the vehicle to a full tank. The provided fleet cards should be used to refuel your vehicle at the respective petrol kiosks (Shell fleet card to be used at Shell kiosks | Esso fleet card to be used at Esso kiosks).
Do I need to do car wash? The car is dirty so can I send it for car wash?
No need, we have engaged a vendor to clean our cars. If the car is too dirty (example: too much mud stains or vomit in the car seats), please send pictures to [email protected] and we will response as soon as we can and take necessary actions.
Where can I park the vehicle during the course of my booking?
You can park your vehicle anywhere but all parking cost will be borne by you.
Are they are any tips for driving?
For cars with Foot Parking Brake, e.g. Toyota Wish, be sure it is released before driving off. For cars with Foot Parking Brakes, you should see 3 pedals below the dashboard. Usually the left most pedal is the parking brake.
For e-Start cars (aka Keyless Start), be sure to put the gear into Park, depress the pedal AND press the Start/Stop button to start the car. If the remote battery is weak, put the car remote on top of the Start/Stop button before pressing the Start/Stop button.
For e-Start cars (aka Keyless Start), be sure to put the gear into Park, depress the pedal AND press the Start/Stop button to start the car. If the remote battery is weak, put the car remote on top of the Start/Stop button before pressing the Start/Stop button.
Are there any regulations with regards to the use of the 10 foot lorry/commercial vehicle?
As per HDB parking rules, you must NOT drive the lorry with cargo into the Multi-Storey Car Park (MSCP) as the maximum allowed ladened weight is 2,000 KG. The lorry itself is weighs close to that limit.
Insurance/Maintenance
Who takes cares of the car maintenance?
The maintenance of the vehicle will be borne by Tribecar, Hirer must keep note of the vehicle engine temperature, any overheating due to Hirer's/Hirer's negligence, repair and any miscellaneous cost shall be borne by the Hirer. If there is any problem due to wear and tear or vehicle breakdown, the Hirer is to report to Tribecar immediately and seek for advice/permission before proceed to fix the issue.
I left something behind in the car/I forgot to switch off the headlight. What should I do?
Please make a separate booking for an hour to retrieve the item or switch off the headlight. Write to us at [email protected] and we will refund the booking. However, if you did drive during the booking, we are unable to reimburse you. Alternatively, if you see the next hirer, please seek for his/her assistance.
What insurance coverage do you have?
The vehicle is covered with motor insurance for all the vehicles. Own damage excess per accident from S$3000 & 3rd party excess per accident from S$3000 (Subject to GST of 7%). The excess amounts may vary depending on the type of vehicle and hirer's driving qualification thus please check out the full terms and conditions for more information. Kindly note that insurance coverage only covers the body work of the car and downtime for the rental period has to be charged separately depending on the duration of repair required.
What is Collision Damage Waiver and what it does?
Collision Damage Waiver (CDW) reduces insurance excess, both own damage and third party damage by 50% waiver in the event of any accident.
Hirer can opt in for CDW by paying additional 6 to 10% of total rental, depending on vehicle type.
Total Damaged cost: S$5,000 to own vehicle, S$4,000 to third party vehicle
* Above quoted amounts are subjected to GST charges.
Hirer can opt in for CDW by paying additional 6 to 10% of total rental, depending on vehicle type.
Note: CDW is only applicable to selected vehicles under Economy Car/Economy MPV.
Illustrated as below:Total Damaged cost: S$5,000 to own vehicle, S$4,000 to third party vehicle
| Without Insurance* | Insurance Excess (Without CDW)* | Insurance Excess (With CDW)* | |
|---|---|---|---|
| Total Amount (Own Damage) | S$5,000 | S$3,210 | S$1,605 |
| Total Amount (Third Party Damage) | S$4,000 | S$3,210 | S$1,605 |
| TOTAL PAYABLE | S$9,000 | S$6,420 | S$3,210 |
Breakdown / Reporting Issues
I got into an accident. What should I do and what should I note?
If the car is in working condition, please drive to the workshop during office hours.
If the car is unable to move, please press the button on your phone that indicates "breakdown" if your car is unable to move. We will activate tow service.
If you get into an accident, you will also be obligated to report to the workshop (53 Paya Ubi Industrial Park #03-47 (s)408934) the next day for an accident report.
Please take pictures of all the damage and scene of the insurance for claim that might be filed. Get independent witness (bystanders), ask for their contact and get them to write down what they saw. Take note if any party apologizes or accepts responsibility and notify us of the information.
Please also be reminded to click on "End Trip" button.
What should I do in an emergency?
Keep calm. Login to Tribecar and navigate to your account page.Then, tap on the "Need Help" button to contact our 24-hour assistance service. You may wish to know that no replacement car will be provided for your booking(s).
I got a punctured tire/flat battery/breakdown. What should I do?
Please tap the Breakdown button in your accounts page to contact us.
If there is a punctured tire, please change it yourself and send the car to the workshop to change the tire. An administrative fee of S$50 will be charged for on-road assistance on top of repair or replacement of car part to be charged to the customer. If it is due to wear and tear, charges will be borne by us.
If there is a punctured tire, please change it yourself and send the car to the workshop to change the tire. An administrative fee of S$50 will be charged for on-road assistance on top of repair or replacement of car part to be charged to the customer. If it is due to wear and tear, charges will be borne by us.
I press on "Start Trip" but the car door did not unlock? What should I do?
Please use the "Need Help" button to contact us immediately for assistance. We would endeavour to troubleshoot the issue or provide a replacement. If you opt to only email in to notify us of the issue at [email protected], you may received only partial or no refund of your booking.
I press on "End Trip" button. The car is locked but the page displays an error message. What should I do?
If the car is physically locked, find somewhere with better reception and refresh the page first. You will be able to check that you have successfully ended the trip.
What happens if I have a back-to-back booking?
If the car-plate is the same, you can continue your booking and end trip when your second booking ended. If the car-plate is different, you will have to return the car back to your original location to swap the vehicle. You can check if the car plate is the same under your "Bookings" tab.
How are cost calculated when I have to pay for damages to the car.
The majority of cars under Tribecar are owned by our partners instead of being owned by us. Thus, for the damage repair cost of these cars, the customer would then have to work directly with our partners’ appointed workshop. A direct quotation will be given by the appointed workshop which entails a detailed breakdown of the repair cost involved. Tribecar will assist in providing a second opinion or sometimes help to negotiate on their behalf.
Malaysia Use
Can the cars be driven into Malaysia?
Most of the Economy Sedan, Economy MPV and Standard MPV are allowed into Malaysia. The system will let you know if you can drive into Malaysia by providing you with an option to select Malaysia Entry. The system will let you know if you can drive the car into Malaysia by providing you the option to select Malaysia Entry.
What are the requirements for driving the car into Malaysia?
- Booking of at least 6 hours is required
- Additional 30% surcharge and compulsory CDW on top of total rental
- Hirer will have to authorize a credit/debit authorization hold of $200 to start trip.
What happens if the car experiences a breakdown in Malaysia?
- Contact Tribecar using the Need Help (Breakdown/Emergency) button in their accounts page
- Hirer will have to call our Malaysia breakdown hotline at: 1-800-88-3833
- Hirer will be responsible for any towing fee up to the causeway. Hirer is also allowed to send the car for simple repairs for battery, tyres, air conditioning system. All costs and expenses arising from the breakdown of the vehicle such as towing fee, loss/damage reparation costs will be borne by the Hirer and no reimbursement will be given.
What happens if you get into an accident in Malaysia?
- Insurance excess will be doubled at for own damage excess per accident & doubled for 3rd party excess per accident. Compulsory CDW will reduce hirer excess for own damage per accident & 3rd party excess per accident. See Terms and Conditions for more information.
- Hirer will have to make arrangement for tow up to the mid bridge of the causeway if the car is not adequate to drive.
- Hirer will also not abandon the Vehicle without any adequate provision for safeguarding. Hirer must also sought prior approval by Tribecar to leave the car.
What happens if the vehicle is stolen/lost in Malaysia?
Hirer will have to make a police report and inform Tribecar by press on the "Breakdown" button under "Need Help" on their booking page immediately.
What are the things to note if I am driving to Malaysia?
- Extension allowed but it is subject to availability and late return charges apply if you are late.
- CEPAS Autopass Card or Autopass Card will not be provided
(https://www.lta.gov.sg/content/ltaweb/en/roads-and-motoring/driving-in-and-out-of-singapore/autopass-card.html)
Others
Do you provide car seats for children?
We are afraid that we do not provide child seats.
What can I contact if I need to enquire?
Please email us at our hotline: [email protected] and we will get back to you within 3 working days.
What are the penalty charges do I need to know about?
| Type of Penalty | Fine Amount |
|---|---|
| Missing Key | S$500 or higher depending on the cost of replacement |
| Malaysia Entry (without indication) | Suspension of membership S$400 to reinstate membership |
| Abuse/Misuse or Tempering of Tribecar systems | S$200 and above and/or necessary legal action |
| Smoking | First offense – education and warning
Second offense - education and last warning Third offense onwards* - up to $200 for any reported case *regardless of whether driver/passenger are smokers |
| Tampering with Private Hire (LTA) sticker | S$200 fee and traffic police report lodged against you |
| Removal of Tribecar sticker without approval | $200 per sticker per incident |
| Return vehicle with unsatisfactory interior condition / soiled car (Pee smell, dog fur, durian...etc) | S$100 to S$200 depending on deep cleaning charges |
| Did not return car to designated location | S$80 |
| Key Recovery Service Fee | S$50 |
| Roadside Assistance Fee | S$50 (office hours) $100 (out of office hours) |
|
Fuel light comes up
^ Applicable for all vehicles returning without reserved fuel light. Not applicable for full tank policy vehicle and (Fuel Included) Standard SUV Category |
S$20 (first offense)
S$50 (second offense onwards) |
| Did not switch off headlight | S$50 |
| Scratches / Dents | S$50 - S$300 in general for reported case against you but may depend on exact repair costs |
| Missing USB Car Charger | S$20 |
| Removal of SD Card/Memory Card from In-car Camera | S$100 and revocation of insurance coverage |
| Late Return Fee | S$10.00 onwards (depending on category) deducted for every 15 minutes block of late return |
| Terminate account without using the system | S$5 admin fee (w.e.f 1 Jan 2017) |
| Unpaid parking/traffic/vehicular offences | S$10 admin fee (w.e.f 1 Jan 2017) |
| Wrong type of fuel pumped into the vehicle | S$400 or higher depending on the cost of repair |
| Breach of road safety rules (e.g. speeding, defeating seat belt safety system, driving without appropriate traffic/vocational licence) | From $100 onwards |
| Failure to obey instructions by Tribecar | S$100 and above (including forfeiture of current and future bookings with no reimbursements) |
| Subletting Rental/Sharing of Account/Unauthorized Sharing of Vehicle | S$500 and the immediate forfeiture of the security deposit and termination of the registered member's account. Amount may be higher depending on the severity of the situation. |
| Missing Tribecar Security Dongle (attached to Key) | S$100 |
| Littering | First offence – Warning will be issued
Subsequent offences – $20 penalty for each case |
| Failure to refuel when fuel is less than ¼ tank (First Offense, for Fuel Included Standard SUV Category) | $20 |
| Failure to refuel when fuel is less than ¼ tank (Second Offense onwards for Fuel Included Standard SUV Category) | $50 |
| Lost or damaged fleet card (Reported during booking) | $30 |
| Lost or damaged fleet card (Did not report) | $100 |
| Misuse of fleet card (i.e. use of fleet card for refuel when no booking was made) | $500 |
How can I appeal for any penalty charged to me?
You can send us an email with evidence attached in any form/type (e.g. photos, videos, receipts, timestamps) for us to process your appeal. If our appeal team finds your evidence sufficient, your appeal will then be successful.
Note: For reserve fuel appeals, the Toyota DYNA, Toyota Prius C, Toyota Vios, Mitsubishi Attrage and Daihatsu Sirion are cars with the dashboard showing a blinking fuel bar when it is on reserve fuel. For such cases, you can provide a video showing that the last fuel bar is not blinking and/or a photo showing at least 2 fuel bars available.
Note: For reserve fuel appeals, the Toyota DYNA, Toyota Prius C, Toyota Vios, Mitsubishi Attrage and Daihatsu Sirion are cars with the dashboard showing a blinking fuel bar when it is on reserve fuel. For such cases, you can provide a video showing that the last fuel bar is not blinking and/or a photo showing at least 2 fuel bars available.
Motorcycle Rental
Who can book a motorcycle?
You must have the relevant riding class of licence, be 23 years old or older and have 2 years of riding experience. See terms and conditions for more information.
What is different from the usual Tribecar rentals?
You must return the motorcycle with a full tank of petrol.
Can I use it for commercial purposes? E.g. GrabFood/HonestBee/Deliveroo/etc.
YES. You are fully covered to use it for commercial businesses.
Is helmet/safety gear provided?
No. Please bring along your own safety equipment.
Can I ride it into Malaysia?
Not right now. Insurance coverage is withheld and voided once the motorcycle enters Malaysia.
What is the insurance coverage?
Full 3rd party insurance coverage is provided. Hirer is fully liable for damages/replacement of the rented vehicle.
I have rented motorcycle from other companies and I was usually given a workshop contact. Where do I go for servicing or to change bulb or tyres?
Motorcycles have significantly shorter service mileage than cars and are typically between 1,000km to 2,000 km per service. It is not uncommon to come near or cross the servicing mileage during your booking. You must bring the motorcycle to Tribecar`s authorised workshops before the motorcycle exceeds 200 km in mileage from the servicing mileage as indicated in your booking email or on the sticker found under the motorcycle seat. The servicing takes about 15 minutes and you will be reimbursed with half a day of rental to your booking. You may be liable for repair costs if you fail to service the bike in time and there is damage to the motorcycle.
The authorised workshops for motorcycle servicing are:
The authorised workshops for motorcycle servicing are:
- Heng Motor (Changi) - 471, Changi Road, Singapore 419889 - Mon to Fri 930am to 630pm & Sat 930am to 530pm (Excluding PH)
- Heng Motor (Toh Guan) - 36, Toh Guan Rd East, #01-33, Singapore 608580 - Mon to Fri 930am to 630pm & Sat 930am to 530pm (Excluding PH)
Where can I read the latest T&Cs for this service?
Click here to read more.
Earn money with Tribecar?
New Drivers
Who is classified as a New Driver?
If you have less than 2 years of driving experience and/or is younger than 23 years old, you will be classified as a New Driver.
How much is the deposit for New Drivers?
New Drivers have to input an additional deposit of $100.
Your total deposit will be at $200 for Singaporean/PR New Drivers and $1100 for Non-Singaporean New Drivers.
What happens to my additional deposit when I fulfil the basic requirements? In other words, I am no longer classified as a New Driver.
Your additional deposit of $100 would be reimbursed back into your e-wallet as credits for usage.
What are the other costs I should be aware of?
Apart from the additional deposit to be inputted, New Drivers are required to pay an additional surcharge of 30% for each booking.
This 30% surcharge covers the risk premium of new drivers. Tribeshield covers the risk of rental excess payment. These are 2 separate add-ons.
This 30% surcharge covers the risk premium of new drivers. Tribeshield covers the risk of rental excess payment. These are 2 separate add-ons.
Can I add a named / additional driver?
New Drivers are not allowed to include a named / additional driver for their booking.
Can I enter to Malaysia?
New Driver vehicles are not allowed for Malaysia use.
Is the probationary licence plate (P-plate) provided/display in the vehicle?
Please bring along your own pair of P-plate as it is not provided in our vehicles.
Can I rent a Motorcycle if I have the relevant motor licence?
We will take the least experience of all your licences and classify you accordingly for the New Driver categorisation. However, depending on your usage, you may elect to turn off the bookings for Cars (which may have less experience) so you may take advantage of the Experienced rider status.
Important to note as well, you need to have at least 2 years riding experience to make a booking for Motorcycles on Tribecar. New Drivers/Riders explicitly do not have access to Motorcycles.
Here are some examples:
Important to note as well, you need to have at least 2 years riding experience to make a booking for Motorcycles on Tribecar. New Drivers/Riders explicitly do not have access to Motorcycles.
Here are some examples:
- If you have Class 3 for 5 years, Class 2B for 1 Month, we will classify you as an experienced driver but you will not have access to Motorcycles.
- If you have Class 3 for 1 Month, Class 2B for 5 Years, we will classify you as an experienced rider but you will not have access to cars. You may elect to be a New Driver to have access to cars and Motorcycles but New Driver Surcharge will apply.
Super Economy Category
Is there anything important to note with the use of the cars in the Super Economy category?
The cars in the Super Economy category combine the best of affordability and safety. The rental of these cars start from as little as S$0.5 per hour with basic insurance. Better yet, the same low price applies for 5 or 7 seaters in the category! For peace of mind, the cars are inspected every 6 months by VICOM/STA and this is twice as frequent as LTA's requirement. If you wish for additional protection, a special CDW can be purchased for some vehicles that reduces the Third Party Excess to the S$950 (probably the lowest in the market!). The cars are mechanically strong, with some aesthetic blemishes here and there but they are great to drive!
(Fuel Included) Standard SUV Category
What is (Fuel Included) Standard SUV category?
(Fuel Included) Standard SUV category allows you to enjoy even more convenience without fueling up for each trip. Vehicles under this category will be charged based on booking hours and distance travelled (mileage) with an amount of FREE mileage given per hour. Also, if you ever need to pump for fuel, there is no upfront cost from you as fleet cards are provided in these vehicles.
Which model of vehicles are under the (Fuel Included) Standard SUV category?
The Opel Mokka X and Opel Crossland are currently under the (Fuel Included) Standard SUV category. We are testing it out and more make and models of vehicles might be added into this category in the future.
How is the mileage charge applied?
For every hour of booking, you will be provided with free 5 km mileage. Following which, the cost of each additional kilometer will be subject to fuel charges. This mileage charge will be deducted from your e-wallet after you have ended your trip. Please ensure you have sufficient e-wallet credits to cover your mileage otherwise negative e-wallet balance policy will take place. The free 5km/hr mileage provided can be stacked for bookings more than an hour.
- Example: Hirer A booked for 3 hours, and travelled 7km in the 1st hour, 2km in the 2nd hour and 3km in the 3rd hour. There will be no mileage charge on Hirer A as he/she has travelled less than 15km within the 3 hours of booking.
- Example: Hirer B booked for 3 hours, and travelled 9km in the 1st hour, 4km in the 2nd hour and 4km in the 3rd hour. Hirer B will be subjected to a 2km mileage charge subject to fuel prices as he/she has travelled 17km (2km extra) within the 3 hours of booking.
What happens if my e-wallet has a negative balance?
When your e-wallet has a negative balance, you will not be able to make any bookings. You will have 24 hours to top-up your e-wallet, otherwise all your future bookings will be cancelled.
What if I have a daily booking?
The mileage charge system still applies for daily bookings, and the free 5km/hr mileage can be stacked for each hour of the daily booking.
What should I see on the booking page?
If the vehicle is charged by time and mileage, the booking page and booking confirmation email will state that this is a fuel included vehicle.
What do I need to take note of upon starting my trip?
- Just two things: Make sure the fuel cards are at the top of your driver’s seat when you start and end your trip.
- Also, you must refuel if the fuel tank falls below ¼ tank.
How do I let Tribecar verify the mileage consumed during my trip?
Please make sure the mileage shown on the booking page tallies with the odometer reading upon the start of your trip. Take a photo of the odometer and contact our customer support if it is different. When ending your trip, it is recommended to take a picture of the odometer as proof if a dispute arises.
When should I refuel a mileage charge vehicle?
If the fuel drops below ¼ level, you are required to refuel the vehicle to a full tank. The provided fleet cards should be used to refuel your vehicle at the respective petrol kiosks (Shell fleet card to be used at Shell kiosks | Esso fleet card to be used at Esso kiosks).
What happens if I help to refuel the vehicle?
You will have to upload and submit the proof of receipt upon the end of your trip through the booking page. You will then receive a 1 hour waiver for your last hour of booking after we have processed the proof of receipt. If you have not received the reimbursement within 7 working days, please email to: [email protected].
How do I use the fleet card to refuel the vehicle?
There will be an instruction guide on how to use the fleet card to refuel the vehicle when you click on “I need to refuel”.
What happens if the fleet card in my vehicle is damaged or missing?
If you find that the fleet card in the vehicle you booked is damaged or missing upon starting your trip, please report the incident to Tribecar through the booking page. The previous hirer will be charged a fee (refer to our penalty list). If you are aware that the fleet card is damaged or missing but did not report to Tribecar, you will be liable for the replacement fee.
What happens if I damage or lose the fleet card?
If you damage or lose the fleet card in the vehicle you booked, please report the incident to Tribecar through the booking page. You will be charged a replacement fee (refer to our penalty list) if you report the incident during your booking. However, if you are aware that the fleet card is damaged or lost but did not report to Tribecar, you will be charged (refer to our penalty list).
What happens if the fleet card in my vehicle is stolen?
If the fleet card is stolen during the booking after the hirer starts the trip, the hirer is to immediately report to Tribecar through the booking page - following which an investigation will be carried out.
Do I have to pay the petrol top-up fee?
No, you just need to use the provided fleet card to pay for the refuel cost.
What are the penalties for (Fuel Included) Standard SUV category that I need to know?
| Type of Penalty | Fine Amount |
|---|---|
| Failure to refuel when fuel is less than ¼ tank (First Offense) | S$20 |
| Failure to refuel when fuel is less than ¼ tank (Second Offense onwards) | S$50 |
| Lost or damaged fleet card (Reported during booking) | S$30 |
| Lost or damaged fleet card (Did not report) | S$100 |
| Misuse of fleet card (i.e. use of fleet card for refuel when no booking was made) | S$500 and any losses sustained |
What happens if I forget to use the fleet card to top up at the petrol station?
- At an Esso petrol station, you will still be able to use the fleet card for the refuel payment at the petrol station cashier. However, you will not be able to use the fleet card for payment at a Shell petrol station.
- If you have forgotten to use the fleet card for refuel at a Shell petrol station, please make the payment at the cashier first and remember to upload the proof of receipt at the end of your trip for reimbursement.
- However, these workarounds are only meant to be used for extenuating circumstances. You may be denied claims if you regularly use this for indirect benefits.
What if an unexpected issue arises when refueling the vehicle (e.g. unable to generate PIN for refuel, etc)?
- You will have to refuel the vehicle and pay the refuel cost first, before submitting the proof of receipt to receive the appropriate reimbursement.
- However, these workarounds are only meant to be used for extenuating circumstances. You may be denied claims if you regularly use this for indirect benefits.
Tribecar's Subscription Plan
Who is eligible for the subscription plan?
Everyone with full membership (not on trial account) is eligible for the subscription plan to own a car every weekday for 2 hours. However, as Grab drivers already have discounted rates applied, this subscription plan will not be eligible for PHV drivers.
Will there be additional add-ons included in the subscription plan?
Add-ons such as additional drivers, PAI and CDW will not be included in the subscription plan but will be available to purchase. However, for a limited time only, new driver surcharge is included for FREE in the subscription plan during the allocated free hours.
How long in advance can I book the vehicle?
You can only book the vehicle up to 2 hours in advance under this subscription plan. You can still make advanced bookings beyond 2 hours but it will not be covered under the subscription plan.
E.g. If the time now is 3.45pm, you can make a booking now or 4pm/5pm to be eligible for the subscription plan. Do note that the free 2 hours is applicable on the full hour, you will have to pay for immediate pick-up from 3.45pm - 4pm and your 2 hours in the subscription plan will be from 4 - 6pm.
E.g. If the time now is 3.45pm, you can make a booking now or 4pm/5pm to be eligible for the subscription plan. Do note that the free 2 hours is applicable on the full hour, you will have to pay for immediate pick-up from 3.45pm - 4pm and your 2 hours in the subscription plan will be from 4 - 6pm.
Will this subscription plan be applicable to all vehicle models?
Yes, this subscription plan covers all vehicle models so you can book any available vehicle (even the Premium MPVs) in our fleet.
What happens if I use the vehicle for more than 2 hours?
After the first 2 hours of the booking, normal booking rates will apply.
E.g. 1. If I book for 4 hours, the first 2 hours will be free and the subsequent 2 hours will be subject to normal booking rates.
E.g. 2. If I book for 26 hours, the first 2 hours will be free and the subsequent 24 hours will be subject to daily cap pricing.
* For (Fuel Included) Standard SUV vehicles, free mileage of 5km per hour will be included in this subscription plan.
E.g. 1. If I book for 4 hours, the first 2 hours will be free and the subsequent 2 hours will be subject to normal booking rates.
E.g. 2. If I book for 26 hours, the first 2 hours will be free and the subsequent 24 hours will be subject to daily cap pricing.
* For (Fuel Included) Standard SUV vehicles, free mileage of 5km per hour will be included in this subscription plan.
Will this subscription plan be applicable for all days of the month?
This subscription plan is for weekdays only (Mon 0000 - Fri 1700 hours) and will not be applicable from Friday after 1700 to Sunday 2359. Additionally, public holidays and blackout dates* will not be applicable for the subscription plan. Blackout dates might be subjected to changes and will be stated on the subscription page.
When can I subscribe to this plan?
You may subscribe to this plan anytime. The subscription plan will run for 4 weeks and will auto-renew if you do not cancel by the start of your next month's subscription. If you accidentally click on unsubscribe and wish to change your mind, you can email us and we can help you to revert it.
E.g. 1. If my subscription plan starts on 1st September 2021 (Wed), my subscription plan will end on 28th September 2021 (Tue). 28th September will be the last day to cancel your subscription plan.
E.g. 2. If my subscription plan starts on 13th September 2021 (Mon), my subscription plan will end on 8th October (Fri). 8th October 2021 will be the last day to cancel your subscription plan.
E.g. 1. If my subscription plan starts on 1st September 2021 (Wed), my subscription plan will end on 28th September 2021 (Tue). 28th September will be the last day to cancel your subscription plan.
E.g. 2. If my subscription plan starts on 13th September 2021 (Mon), my subscription plan will end on 8th October (Fri). 8th October 2021 will be the last day to cancel your subscription plan.
How can I cancel the subscription plan?
You may cancel the subscription plan at any time within your subscription period. Simply press the "unsubscribe" button found under the subscription tab to cancel your subscription plan.
What if my booking got canceled or that the car broke down during my booking?
You will have to make another booking for your trip, pay for the full price, and email to claim your refund. Please note that booking timing has to be within the subscription plan timing as well.
Can I make two 1 hour bookings on the same day using the subscription plan?
No, the subscription plan is only applicable for one booking a day.
Why are weekends not included in the subscription plan?
Weekend utilizations are higher and we are afraid that you might not book a car during the weekend. Therefore, weekends are not included in the subscription plan.
Why can't I renew my subscription?
The number of subscribers in each area is subjected to demand to ensure a good booking experience. If the demand in your area is too high, we will temporarily suspend sign-up at your location.
TribeShield - Extra Coverage For you
What is Tribeshield?
TribeShield is an optional add on coverage to your booking which protects you from excessive financial losses in the event of an accident.
How much will I need to pay in the event of an accident if I am covered by TribeShield?
For example, as a New Driver, you would have paid $10,000 for an accident. The insurer would reimburse you $9,000 for a successful claim.
Or in the above example, your accident turns out to cost $8,000 instead of $10,000, you would pay $8,000. The insurer would reimburse you $7,000 for a successful claim.
Either way, after the completion of claim, you would only have paid $500 per section of rental excess.
Or in the above example, your accident turns out to cost $8,000 instead of $10,000, you would pay $8,000. The insurer would reimburse you $7,000 for a successful claim.
Either way, after the completion of claim, you would only have paid $500 per section of rental excess.
I am only renting the car for 2 hours, should I buy TribeShield?
TribeShield is affordable as it is charged based on an hourly rate. Even if you are on the road for an hour, accidents may happen, and for $1 an hour in exchange for peace of mind, that’s even cheaper than an apple pie!
How do I opt-in for TribeShield and how much does it cost?
Under the optional add-ons, select TribeShield at only $1 per hour (This is a limited launch price; Usual price at $1.20 per hour).
I booked a Tribecar for 24 hours, is there a daily cap rate?
There is an automatic cap of $8 per day (This is a limited launch price; Usual price at $10 per day) for TribeShield coverage.
Is it applicable for all vehicles under Tribecar?
We are rolling out our vehicles in phases and it will be currently available for Toyota Aqua, Fit, Honda Fit (Hybrids), Honda Freed (Hybrid), Honda Shuttle (Hybrid), Toyota Axio (Hybrid), Kia Cerato K3, Toyota Noah, Toyota Sienta (Hybrid), selected Honda Fit and Hyundai Avante.
TribeShield for the other makes & models will be rolled out progressively. It will be available to purchase under the optional add-ons.
You must opt in to this coverage and pay for it before the commencement of the booking. It is not inclusive by default.
Please take note that:
TribeShield for the other makes & models will be rolled out progressively. It will be available to purchase under the optional add-ons.
You must opt in to this coverage and pay for it before the commencement of the booking. It is not inclusive by default.
Please take note that:
- This list is not exhaustive and always check for the optional add-on during bookings
Is there a different rate I need to pay as a New Driver if I were to opt-in for TribeShield?
No, currently TribeShield will cost the same for all members, regardless of whether you are a New Driver or experienced driver.
What is the difference between Tribecar’s CDW and TribeShield?
Tribecar’s Collision Damage Waiver (CDW) reduces your insurance excess by a percentage (e.g. 50%) in the event of an accident. TribeShield is a motor excess rider in which you make full payment and submit a claim thereafter.
Is TribeShield and PAI the same thing?
Personal Accident Insurance (PAI) covers personal injury while TribeShield covers rental excess for vehicle damage in an accident.
What is the process of claiming and how do I claim for TribeShield?
In the event of an accident, you will be required to head to our appointed reporting centre with the vehicle to fill up the GIA report and make payment for the rental excess. After that is done, write to Tribecar via email and Tribecar will kickstart the process and work with the various parties to provide the documents required for you to submit your claim.
The claim disbursement follows the payout of the primary insurance and this payout is not immediate. As we understand it, 80% of claims are paid within 6 months. This time frame is typical of motor insurance claims and Tribecar does not have control over the process.
The claims will need to be submitted to [email protected].
The claim disbursement follows the payout of the primary insurance and this payout is not immediate. As we understand it, 80% of claims are paid within 6 months. This time frame is typical of motor insurance claims and Tribecar does not have control over the process.
The claims will need to be submitted to [email protected].
What are the exclusions that do not qualify you to be claimed for TribeShield?
- Full payment of the rental excess not paid for
- GIA report not filed
If I have privately settled with the third party involved, can I still claim for TribeShield?
Yes! It is possible if the documentation is comprehensive. The insurer reserves the right to determine on a case-by-case basis.