About Tribecar
What is Tribecar?
It is a marketplace for car rental operators and hirers. Hirers can rent the car both leisure and commercial usage on hourly or daily basis.
How is Tribecar different from other car sharing?
Tribecar is the only car-sharing model in Singapore equipped with the private hire insurance and complied with LTA regulation, allowing commercial (driving for Uber/GrabCar or sending delivery for NinjaVan) and/or leisure usages.
What are the main benefits of using Tribecar?
- You can use it for commercial usage (Uber/GrabCar/NinjaVan) to earn money.
- Save the hassle of documentation and key exchanging at traditional car rental companies.
- Pay only what you need with our hourly or daily rental rates.
- Tribecar is conveniently parked within minutes from the MRT.
- Our rental rates are very affordable and starts from as little as S$2.00 per hour and from as little as S$65 per day (24-hours usage).
- It is not restricted by the business opening hour and you can collect the car anytime of the day.
Is Tribecar better than owning a car?
Tribecar is for the occasional use when the need arises. We give you the flexibility of using a car whenever you need one but taking care of all other costs.
What can I use the car for?
It could be for leisure activities from fetching your kids to school, buying groceries, running errands, Valentine Day, going for dates, a spin around Singapore, any recreational activities to commercial use for Uber/GrabCar/NinjaVan and much more.
What are the requirements to join Tribecar?
You must be
- Between 22 - 65 years old
- Be a Singaporean/PR who possess a valid Singapore driving license with 2 years of local driving experience (as indicated on your Singapore driving licence) or holding an employment with valid Singapore Driving License of at least 2 years.
How can I join Tribecar?
Click on this link to sign up online, no membership fees required! If you have questions, please talk to our online team Fri - Tue 3pm - 12mn SGT (excluding PH). They can activate your account online! However, if you wish to speak to us in person, you may attend our weekly briefing every Thursday 6:30PM (except public holiday). Sorry, no walk-ins as we may out of office managing the fleet.
What if I don't have a credit/debit card?
If you do not have a credit/debit card, an amount of S$500.00/- will be collected in cash for security deposit. However, you are require to have a credit/debit card for online top up.
What are the costs involved?
There will be a refundable security deposit collected per person at S$100/- (Singaporean/PR with local driving licence) or S$1000/- (Foreigners with local or international driving license) deducted through credit/debit card when you register at our office. Rental is chargeable at hourly rate. Unlike other car sharing, we do not collect membership fee. The security deposit will be refunded back to you only upon termination of membership.
Can I add named driver to my reservation?
Yes, you can add up to two named driver, chargeable at 10% for current member and 30% for non-member per booking whichever that is higher. The non-member must also fulfill the requirements (in terms of eligibility such as driving experience, age and possession of valid driving licence (vocational licence too if required).
My friend is also a member with Tribecar. Can he drive when the reservation is made under my account?
Please add named driver (up to a maximum of two drivers) when making a booking.
Are there any contractual terms I should be aware of as member with Tribecar?
All hirers have to agree to our terms and conditions prior to signing up. The terms and conditions are subject to changes. Please click https://www.tribecar.com/terms for the latest copy.
What happens to the log card and insurance if I were to drive for Uber/Grab?
Once you completed your booking, we will assist to send the insurance and logcard to Uber/Grab. It is the responsibility of the hirer to get registered for Uber/GrabCar. In normal circumstances, it will take 1 working day to process. Please book in advance especially if you intend to use the car for income on weekend and PH.
Click here for more FAQs if you wish to use Tribecar to drive for Uber/Grab.
When will my account be activated?
Account activation may take up to 1 - 2 working days. If you have waited for 2 business days and have yet to receive an SMS/email from us on the activation of your account, do let us know via email (support@tribecar.com). Alternatively, use our Signup Online Chat that is open every week on Friday to Tuesday, 3PM to 12MN (SGT) (exclude PH) for registration assistance.
My account is disabled, what can I do?
We are sorry but your account may take about 1 - 2 working days to activate. Please use our Signup Online Chat that is open every week on Friday to Tuesday, 3PM to 12MN (SGT) (exclude Public Holiday) to talk to us. The chat is at the orange popup at the lower right hand corner of your screen. Alternatively, out of Signup Online Chat hours, please email (support@tribecar.com) for assistance.
Resetting your account password
To reset your password, simply proceed to the Login webpage and click on "I Forgot My Password". Click on the reset web link provided via email and you will be able to change your password accordingly.
Updating your account information
Only your contact number and email address can be updated by simply logging in to your account and clicking on "Edit Profile". If you wish to change other information (eg. Residential address) linked to your account, do write in to us at support@tribecar.com for assistance.
Reservation / Booking
How do I reserve with Tribecar?
You can reserve a car at www.tribecar.com after registration.
How long in advance must I book a car?
You can book a car up to 4 weeks in advance or you can make an on-the-spot booking and collect the car immediately.
Can I pick up the car earlier?
If there is no booking on the vehicle you book for the previous hour, you can pick up the car 30 minutes earlier. Just refresh the Account page 30 minutes before your pickup time to check if you are eligible. There will be a prompt message: "Car is available for early pick-up"
How short can I book a car for?
The minimum reservation length for any booking is an hour.
When is a car going to be at my neighborhood?
If we have more than 10 members in the neighborhood, we will setup a pick-up location there.
What is "Car Availablity"? How do I make use of it?
Car Availability displays the category availability for the days selected.
To make use of it, users would need to understand the meaning of the colors.
- Available
- All Cars are available at this time slot.
- Unavailable
- No Cars are available at this time slot.
- Limited Cars
- Some cars are available at this time slot.
- No Longer Available
- The schedule will not be displayed as the time has past, or this category is no longer available.
When Limited Cars are displayed, hover your mouse pointer over the time slots to see which car is available during that time.
Though the system will assign the car to you, it would be useful to understand which cars are available.
When cars are limited, there is a small chance that the system is unable to assign you as single car at the time that you need it. An example of such a scenario shown below:.
What is this $500 authorisation hold?
If you book any cars in any of the Premium categories (e.g. for Audi A3), you may be requested to approve an authorisation hold by Tribecar for the length of the booking or for at least 7 days. If you use a credit card, this reduces your available balance but do not appear as a charge on your statement.
This is similar to how you place a authorisation hold on your credit card when you check into an hotel. If your booking extends beyond 7 days, you may be requested to re-approve this authorisation. If there are any damages or accidents or fines or any other charges incurred by you to due from you, we will capture this charge to offset any outstanding balance due from you. Otherwise, this authorisation will be cancelled automatically.
If you are unable to complete the authorisation hold, there will be no refund or partial refund for the booking. This is so even if the booking was utilized partially or not utilised at all.
Booking Amendment
What is the time frame for me to make changes to my booking?
Amendments to bookings are not allowed. If you need to amend your booking, please cancel and make a new booking. The cancellation policy can be found here.
I wish to extend my reservation. How can I do it?
Click on the extend button and indicate the number of hours you would like to extend, there will be a message to tell you if it is successful.
If you try to extend for 3 hours and it is unsuccessful, please reduce the number of hours for extension and try again. If you would like to make an extension during your trip, do note that no extension is allowed 15 minutes prior to reservation end time.
If you try to extend for 3 hours and it is unsuccessful, please reduce the number of hours for extension and try again. If you would like to make an extension during your trip, do note that no extension is allowed 15 minutes prior to reservation end time.
What is the amendment / cancellation policy?
Amendment / Cancellation less than or before 24 hours will incur full rental charge.
Amendment / Cancellation equal or between 24 to 48 hours will incur half rental charge.
Amendment / Cancellation more than or after 48 hours will incur $0.80 cancellation charge.
In the unlikely event of breakdown before your collection, a full refund will be given to you. In the unlikely event of breakdown during your reservation, the remaining hours will be refunded as credits to your account.
Amendment / Cancellation equal or between 24 to 48 hours will incur half rental charge.
Amendment / Cancellation more than or after 48 hours will incur $0.80 cancellation charge.
In the unlikely event of breakdown before your collection, a full refund will be given to you. In the unlikely event of breakdown during your reservation, the remaining hours will be refunded as credits to your account.
What if I want to terminate my account?
Please write to us at support@tribecar.com. We will reply with a termination form. Please do fill it and mail the form back to us and we will process your termination. Do note that credits are non-refundable and please use up your credits in your e-wallet before termination. For information on the refunds of security deposit, click here.
How long will the refund of the security deposit take?
It may take up to 45 working days to process for the termination and your security deposit will be refunded back to you in a cheque. The reason for 45 working days is that we will need to check for any fines, penalty, foreign summons, insurance and court case before finance will be able to close the account.
What happens if I am late for my booking or if I did not turn up?
Charges will begin from the time you made your reservation, regardless of the usage of the car.
What are the charges for returning the car late?
For every 15 minutes block (or part thereof) that you are late, you will be penalized S$10.00 and we will compensate the next hirer (who will be waiting for you) for S$5.00. Note, if festive charges apply, the late fee per block will be S$10.00 or the the festive charge, whichever is higher
Payment / Pricing
How much does it cost to rent for an hour?
Please refer to the rates table here.
You will be shown the nett total before you confirm your booking. There are no hidden costs
You will be shown the nett total before you confirm your booking. There are no hidden costs
What does the payment consists of? Are there any hidden charges?
We dislike hidden cost as much as you do. So what you see, is all that you need to pay. Prices are for rental on a pay-as-you-use basis. It does not cover incidental expenses such as parking, ERP and fuel.
What does your e-wallet consists of?
There are two components in your e-wallet - the amount that you top up as cash and the amount that is given to you in credits. Do note that credits will not be refunded back to you upon termination and you can use up all your credits before termination.
How and when will payment be deducted?
Once you made a reservation, credits will be deducted upon the confirmation of the booking.
Is there a minimum credit I need to have in my account?
You do not need minimum credit into your e-wallet but it is advisable to have at least S$20.00/- in your e-wallet just in case of late charges. If your e-wallet runs into negative balance, your future bookings will ALL be cancelled.
My account runs into negative balance. What will happen?
If your accounts run into negative balance, all future bookings will be cancelled and the amount for your future bookings goes back to your credit account. You will have to remake the booking again. You will have 24 hours to top-up your account in order not to have your account suspended. After which, you will have to remake the booking again.
How do I top up my e-wallet and is there an expiry date for my credits?
You may top up your e-wallet through the online credit/debit card top-up system. While your membership is active, the credits in your account do not expire.
I think there is something wrong with my credit balance. What can I do?
Email us at support@tribecar.com. We will look into the matter and we will revert back to you. You can also check your own transaction after you log into your account.
Can I exchange credit for cash or transfer it to my friend?
The credit can only be spent on trips are not refundable for cash. You are also unable to transfer credit to your friends.
I wish to appeal against the e-wallet charges
Email us at support@tribecar.com. We will look into the matter and we will revert back to you. You can also check your own transaction after you log into your account via your e-wallet section.
Collection / Returning
Where can I locate the car?
You can refer to your booking details after you login. A map with the details to the location can be found on your account page.
How do I unlock the car?
The "Start Trip" is only enabled on the start time of your booking. Click on the "Start Trip" button, a blue lamp above the driver door handle will blink when the door is unlocked. Your trip will start based on the timing you booked.
Where are the car keys?
The car key will be located in the glove compartment to the left of the steering wheel. Please remember to return the key to the key compartment at the end of the trip. If you fail to do so, a key recovery service fee of $50 will be charged to your account.
What if the car is damaged?
There is a checklist located in your glove compartment. Go through the exterior of the car and checked against the dents, scratches or other damages. If anything is different, please report it by email: support@tribecar.com. Please provide us with as much details as possible. You do not want to be held responsible for any damage you did not cause, so remember to check at the start of every reservation.
Can I return the car at a different location?
No, you have to return the car to the exact parking lot where you took it.
If I get down from the car during my reservation, do I use my phone to lock the car?
No, you only use the unlock/lock car button from your phone during the start/end of your reservation. You can use the car key to unlock/lock the car during the reservation whenever you need to get down.
Where can I park the car after my reservation?
Please return the car back to the same parking location where you pickup the vehicle. If you are unable to park your car within the range of carpark lot numbers, report issue to let us know which Deck/Lot you have parked at. Note that your trip is only successfully completed after you click on end trip. Do arrive 10 minutes before your booking end to end trip or else cancellation charge will apply.
How can I end my reservation?
After you park the car, collect your belongings, remove any trash and tap the "End Trip" button. A blue lamp beside the steering wheel will light up after the door is locked. Do note that the reservation is only ended until you successfully locked the door and the page displays the message "Your reservation has ended. Thank you for using Tribecar". If you receive an error message, please try to "End Trip" two more times. Otherwise, email us immediately with the issue and you may leave the car.
Please arrive 10 minutes before the end of your trip at the parking location so you may have enough time to tidy the car for the next customer. Please remember to return the key to the key compartment. So that you are able to "End Trip". For safety reasons, you must unbuckle all seat belts before ending the trip.
Please arrive 10 minutes before the end of your trip at the parking location so you may have enough time to tidy the car for the next customer. Please remember to return the key to the key compartment. So that you are able to "End Trip". For safety reasons, you must unbuckle all seat belts before ending the trip.
Driving
I got an ERP fine/parking ticket. What should I do?
Please make payment within the next 05 working days at any AXS station or at onepay.onemotoring.com.sg. If not, we will send your particulars to the relevant authorities and they will send you a fine notice separately and charge an administration fee of S$10 from your e-wallet. (w.e.f 1 Jan 2017).
Are pets allowed in the cars?
We strictly do not allow pets in the cars to be considerate to the next user that might be allergic to pets. You will be fined S$200 if there are fur found in the car.
Can I smoke in the car?
Smoking is strictly not allowed, even with the windows wound down. Customers caught smoking will be fined at S$200. Holding a cigarette outside the car while driving is still considered smoking as well.
Who pays for fuel?
You will have to top up fuel for your drive and return fuel at any level so long as the fuel light does not comes up. If the next hirer report that the fuel light comes up; we will deduct S$50.00 from your account. Hirer taking the car has to take picture of the fuel light and report issue within 15 minutes of reservation.
Do I need to do car wash? The car is dirty so can I send it for car wash?
No need, we have engaged a vendor to clean our cars. If the car is too dirty (example: too much mud stains or vomit in the car seats), please send pictures to support@tribecar.com and we will response as soon as we can and take necessary actions.
Where can I park the vehicle during the course of my booking?
You can park your vehicle anywhere but all parking cost will be borne by you.
Insurance/Maintenance
Who takes cares of the car maintenance?
The maintenance of the vehicle will be borne by Tribecar, Hirer must keep note of the vehicle engine temperature, any overheating due to Hirer's/Hirer's negligence, repair and any miscellaneous cost shall be borne by the Hirer. If there is any problem due to wear and tear or vehicle breakdown, the Hirer is to report to Tribecar immediately and seek for advice/permission before proceed to fix the issue.
I left something behind in the car/I forgot to switch off the headlight. What should I do?
Please make a separate booking for an hour to retrieve the item or switch off the headlight. Write to us at support@tribecar.com and we will refund the booking. However, if you did drive during the booking, we are unable to reimburse you. Alternatively, if you see the next hirer, please seek for his/her assistance.
What insurance coverage do you have?
The vehicle is covered with comprehensive motor insurance in place for all the vehicles. Own damage excess per accident at S$2000 & 3rd party excess per accident S$2000 (Subject to GST of 7%). Kindly note that insurance coverage only covers the body work of the car and downtime for the rental period has to be charged separately depending on the duration of repair required.
What is Collision Damage Waiver and what it does?
Collision Damage Waiver (CDW) reduces insurance excess, both own damage and third party damage by 50% waiver in the event of any accident.
Hirer can opt in for CDW by paying additional 6% of total rental.
Total Damaged cost: S$3,500 to own vehicle, S$4,000 to third party vehicle
*Above quoted amounts are subjected to GST charges.
Hirer can opt in for CDW by paying additional 6% of total rental.
Note: CDW is only applicable to Economy Cars.
Illustrated as below:Total Damaged cost: S$3,500 to own vehicle, S$4,000 to third party vehicle
| Without Insurance* | Insurance Excess (Without CDW)* | Insurance Excess (With CDW)* | |
|---|---|---|---|
| Total Amount (Own Damage) | S$3,500 | S$2,000 | S$1,000 |
| Total Amount (Third Party Damage) | S$4,000 | S$2,000 | S$1,000 |
| TOTAL PAYABLE | S$7,500 | S$4,000 | S$2,000 |
- If you make a 24-hours booking on weekday, total rental will be at S$65.00 per day.
- If you opt for CDW, the total amount payable for CDW will be S$3.90.
- Total amount paid for the booking is $68.50.
- The amount payable with CDW will be at $2000 instead of $4000 (Insurance Excess) per accident.
Breakdown / Reporting Issues
I got into an accident. What should I do and what should I note?
If the car is in working condition, please drive to the workshop during office hours.
If the car is unable to move, please press the button on your phone that indicates "breakdown" if your car is unable to move. We will activate tow service.
If you get into an accident, you will also be obligated to report to the workshop (51 Paya Ubi Industrial Park #03-30 S408933) the next day for an accident report.
Please take pictures of all the damage and scene of the insurance for claim that might be filed. Get independent witness (bystanders), ask for their contact and get them to write down what they saw. Take note if any party apologizes or accepts responsibility and notify us of the information.
Please also be reminded to click on "End Trip" button.
What should I do in an emergency?
Keep calm. Login to Tribecar and navigate to your account page.Then, tap on the "Need Help" button to contact our 24-hour assistance service. You may wish to know that no replacement car will be provided for your booking(s).
I got a punctured tire/flat battery/breakdown. What should I do?
Please tap the Breakdown button in your accounts page to contact us.
If there is a punctured tire, please change it yourself and send the car to the workshop to change the tire. An administrative fee of S$50 will be charged for on-road assistance on top of repair or replacement of car part to be charged to the customer. If it is due to wear and tear, charges will be borne by us.
If there is a punctured tire, please change it yourself and send the car to the workshop to change the tire. An administrative fee of S$50 will be charged for on-road assistance on top of repair or replacement of car part to be charged to the customer. If it is due to wear and tear, charges will be borne by us.
I press on "Start Trip" but the car door did not unlock? What should I do?
If it is during office hours, please press on breakdown button and our operator will be able to assist you. If you are unable to reach us after office hours, please "End Trip" immediately and book at another location, write in to us at support@tribecar.com and we will refund you the amount.
I press on "End Trip" button. The car is locked but the page displays an error message. What should I do?
If the car is physically locked, find somewhere with better reception and refresh the page first. You will be able to check that you have successfully ended the trip.
What happens if I have a back-to-back booking?
If the car-plate is the same, you can continue your booking and end trip when your second booking ended. If the car-plate is different, you will have to return the car back to your original location to swap the vehicle. You can check if the car plate is the same under your "Bookings" tab.
Malaysia Use
What are the requirements for driving the car into Malaysia?
- Booking of at least 6 hours is required
- Additional 30% surcharge and compulsory CDW on top of total rental
- A minimum amount of S$200 to be in e-wallet before Hirer can start trip
What if I need to use the car for Malaysia for more than 24 hours?
Please write an email to support@tribecar.com with your preferred locations (up to 3 in priority order) and your preferred pick up/return timing. We will get back to you with the quote and reserve it for you within 24 hours. Please ensure you have sufficient amount in your e-wallet and we will make your booking for you and reply you via email.
Can all the cars be driven to Malaysia?
Most of the Economy Sedan, Economy MPV, and Economy+ Sedans are allowed into Malaysia. The system will let you know if you can drive the car into Malaysia by providing you an option to select Malaysia Entry.
What happens if the car experiences a breakdown in Malaysia?
- Contact Tribecar using the Need Help (Breakdown/Emergency) button in their accounts page
- Hirer will have to call our Malaysia breakdown hotline at: 1-800-88-3833
- Hirer will be responsible for any towing fee up to the causeway. Hirer is also allowed to send the car for simple repairs for battery, tyres, air conditioning system. All costs and expenses arising from the breakdown of the vehicle such as towing fee, loss/damage reparation costs will be borne by the Hirer and no reimbursement will be given.
What happens if you get into an accident in Malaysia?
- Insurance excess will be doubled at S$4000 for own damage excess per accident & additional of S$4000 for 3rd party excess per accident (subject to 7% GST). Compulsory CDW will reduce hirer excess to S$2000 for own damage per accident & additional of S$2000 for 3rd party excess per accident (subject to 7% GST).
- Hirer will have to make arrangement for tow up to the mid bridge of the causeway if the car is not adequate to drive.
- Hirer will also not abandon the Vehicle without any adequate provision for safeguarding. Hirer must also sought prior approval by Tribecar to leave the car.
What happens if the vehicle is stolen/lost in Malaysia?
Hirer will have to make a police report and inform Tribecar by press on the "Breakdown" button under "Need Help" on their booking page immediately.
What are the things to note if I am driving to Malaysia?
- No extension allowed and late return charges apply.
- CEPAS Autopass Card or Autopass Card will not be provided
(https://www.lta.gov.sg/content/ltaweb/en/roads-and-motoring/driving-in-and-out-of-singapore/autopass-card.html)
Others
Do you provide car seats for children?
We are afraid that we do not provide child seats.
What can I contact if I need to enquire?
Please email us at our hotline: enquiry@tribecar.com and we will get back to you within 3 working days.
What are the penalty charges do I need to know about?
| Type of Penalty | Fine Amount |
|---|---|
| Missing Key | S$500 |
| Malaysia Entry (without indication) | Suspension of membership S$400 to reinstate membership |
| Abuse/Misuse or Tempering of Tribecar systems | S$200 and above and/or necessary legal action |
| Smoking | S$200 penalty for any reported case Repeated offense will result in suspension of membership |
| Tampering with Private Hire (LTA) sticker | S$200 fee and traffic police report lodged against you |
| Removal of Tribecar sticker without approval | $200 per sticker per incident |
| Return vehicle with unsatisfactory interior condition / soiled car (Pee smell, dog fur, durian...etc) | S$100 to S$200 depending on deep cleaning charges |
| Did not return car to designated location | S$80 |
| Key Recovery Service Fee | S$50 |
| Roadside Assistance Fee | S$50 (office hours) $100 (out of office hours) |
| Fuel light comes up | S$50 |
| Did not switch off headlight | S$50 |
| Scratches / Dents | S$50 - S$300 for reported case against you |
| Missing USB Car Charger | S$20 |
| Late Return Fee | S$10.00 deducted for every 15 minutes block of late return. |
| Terminate account without using the system | S$5 admin fee (w.e.f 1 Jan 2017) |
| Unpaid parking/traffic/vehicular offences | S$10 admin fee (w.e.f 1 Jan 2017) |
| Wrong type of fuel pumped into the vehicle | S$400 |
| Breach of road safety rules (e.g. speeding, defeating seat belt safety system, driving without appropriate traffic/vocational licence) | From $100 onwards |
| Failure to obey instructions by Tribecar | S$100 and above (including forfeiture of current and future bookings with no reimbursements) |